Graham Hamer

Manages a direct team of 8 employees performing entry-level production positions in a fast-paced plant environment. • Meets daily productivity and quality goals measured by material processing and route readiness rates. • Maintains safety; trains partners on company policies; ensures compliance with state/federal standards and regulations. • Interviews, hires and trains personnel; conducts performance appraisals while disciplining when required.

CINTAS Alden, New York SSR/Production Supervisor, 10/2023 – Present • Manages a direct team of 8 employees performing entry-level production positions in a fast-paced plant environment. • Meets daily productivity and quality goals measured by material processing and route readiness rates. • Maintains safety; trains partners on company policies; ensures compliance with state/federal standards and regulations. • Interviews, hires and trains personnel; conducts performance appraisals while disciplining when required. 

GRAYBAR ELECTRICAL SUPPLY Buffalo, New York Customer Service Representative (Industrial/Utilities), 08/2022 – 10/2023 • Sourced/quoted materials using SAP for industrial and electrical utility market customers spanning Buffalo, Rochester, and Syracuse NY. • Interfaced with sales and project specialists to coordinate customer requirements. • Maintained and tracked customer orders/data via SAP, and Salesforce CRM, ensuring timely communication of changes or delays. 

TRADER JOE’S Rochester/Buffalo, New York Section Leader, 11/2015 – 08/2022 • Managed stock and sales floor integrity for 14% of store’s total inventory; forecasting seasonal and digital sales trends. • Handled customer concerns while maintaining a proactive and positive approach to finding a resolution. 

UNITED STATES AIR FORCE Travis Airbase - Fairfield, California Communication/Navigation Systems Specialist, 01/2009 – 01/2013 • Researched, trouble-shot, and maintained flight avionics and electrical systems on KC-10 airframes, contributing to a squadron mission success average of over 96% during tenure. • Led teams of 2-3 in daily maintenance efforts, including part replacement, wire diagnostics/replacement, and systems testing, while complying with OSHA and

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK Bachelor of Science in International Business Management, February 2020