Gisell Pino

Highly dedicated and bilingual professional with over 20 years of experience in customer

service, administration, and team leadership within fast-paced environments. Proven ability to build strong customer relationships, manage complex administrative tasks, and improve

operational efficiency. Seeking to leverage strong organizational and communication skills to excel in a remote role.

PROFESSIONAL EXPERIENCE

Prisma Health Family Medicine • Winnsboro, SC

Patient Services Representative • March 2022 – Present

• Managed front-desk operations for 40-60 patients daily, consistently maintaining a registration error rate of under 1%.

• Verified patient insurance eligibility and processed payments, posting charges to Epic and reconciling daily transactions.

• Coordinated patient referrals and implemented appointment reminder outreach, which significantly lowered no-show rates.

• Addressed patient complaints and service issues with professionalism and efficiency.

• Proficiently handled all administrative tasks, including email correspondence, document scanning, and a high volume of phone calls.

Publix Supermarket • Columbia, SC

Customer Service Team Lead / Catering • June 2018 – March 2022

• Directed and oversaw a customer service team, managing scheduling and payroll.

• Resolved customer complaints and inquiries, providing refunds, credits, and issuing receipts.

• Managed cash and non-cash payments, ensuring accurate daily deposits.Los Ranchos Restaurant • Miami, FL

Cashier / Waitress / Hostess / Busser • March 2013 – March 2018

• Coordinated reservations and managed vendor invoicing and payments.

• Provided high-quality food service at an upscale restaurant, demonstrating in-depth knowledge of menus and daily specials.

• Increased sales through up-selling meal add-ons and specialty drinks.

• Quickly learned and mastered new seasonal menus by launch dates.

• Assisted with additional duties as a special events and catering server, including setup and takedown for parties.

Tax Consulting • Miami, FL

Seasonal Assistant • November 2009 – Seasonal

• Assisted customers with the preparation and filing of yearly tax returns.

• Built and maintained strong rapport with new and returning customers, growing the customer base through telephone consultations and in-person assistance.

EDUCATION

Everest Institute • Hialeah, FL                 Surgical Technician • November 2006 – March 2008

Miami Beach Senior High • Miami Beach, FL High School Diploma • August 2002 – July 2006