Gina Amado de Azevedo

Customer Support Agent

Redfin － Remote, CA

• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

• Remote work handled client inquiries with exceptional professionalism and enthusiasm.

• Offered products and services to anticipate customer needs and maximize sales.

Senior Agent

Redfin － Irvine, CA

• Expanded client list by compiling information of potential clients to contact.

• Followed up with warm leads to drive deals to completion.

• Advised clients on market conditions, pricing and legal requirements for property transactions.

• Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.

Customer Support Agent

Redfin － Long Beach

• Dedicated to customer satisfaction ratings and offering valuable insights to anticipate customers' needs and expectations.

• Answered questions and informed customers of current sales and promotions.

• Worked remote and consistently exceeded team sales targets and call handling quotas.

Reservation Sales Agent

Burr White Realty － Newport Beach, CA

• Relayed information on vacation rental availability, pricing to customers.

• Entered information for reservations into home rentals computer system using Navis, updateddata on homes available and reservation changes.

• Boosted bookings using detailed knowledge of facility, amenities when performing reservations for customers.