Geralyn Pacheco

Experienced property manager for 16 years.

• Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning. • Supervised 5 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews. • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications. • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals. • Oversaw repairs and enhancements by working closely with maintenance staff. • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs. • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs. • Monitored lease and renewal rental rates with leadership recommendations for change implementation. • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance. • Used communication, negotiation and problem-solving skills to settle neighborhood disputes. • Improved NOI through rent growth and expense management.

gracehill along with multiple classes with HAA