Gayatri Nair

CAPM certified with a Master’s degree in Healthcare Administration and extensive experience in hospital & clinic organization. After completing my MHA, I earned multiple certificates in Project Management while waiting for work authorization. I’ve managed large scale marketing programs and successfully coordinated hospital projects while improving efficiency and processes. 

Patient service representative (PSR), Stanford Medicine Partners, May 2023-Present 

• Awarded “Employee of the month, January 2024”
• Elected as one of the Safety Champions Cohort 2024 by the Management 
• Manage the Patient Safety Program by building a comprehensive project plan, training, workflow and communication/correspondence for the entire clinic
• Involved in Process improvement project that includes providing administrative support to the leadership, standardizing work structure followed within the clinic, training employees and ensuring compliance with regulatory requirement
• Created documentation for insurance categorization to be included in department orientation
• Proactively designed scheduling, registration, and performance workflows for the clinic
• Conducted training sessions for new employees
• Organized and coordinated events and materials/collaterals
• Facilitated staff meeting sharing best practices and IT system updates
• Prepared and managed patients’ medical records for updates and transfers
• Developed reports from Employee satisfaction survey and presented findings to management 
• Optimized billing workflows in EHR in order to reduce billing errors by 5%
• Prepared patient satisfaction reports and provided recommendations to reduce cancellations
• Liaised between patients and clinical staff with SBAR format and appropriate smart phrases

Assistant Coordinator, Stanford Health Care, Jan 2019-March 2020 (had to wait for work authorization)

• Developed training materials for monthly C-I-CARE trainings 
• Assisted with supplies & inventory management by conducting audits and updating reports
• Prepared and managed file systems for patient, leave of absence, and employee data

Project Account Executive, Rediffusion Y&R, January 2010- January 2011 (Moved out of India)

• Won EFFIES award for top marketing campaign in India for the Sugar Free company
• Managed entire marketing program for clients increasing brand awareness by 7%
• Developed & maintained reports to track cost, brand awareness, project status and impact
• Managed and allocated resources between projects ensuring 100% were delivered

Marketing Account Coordinator, PERCEPT/H, August 2006- August 2007 (left to pursue a Master’s degree)

• Managed advertising program for key client delivering comprehensive marketing campaigns (project plan, scheduling, budgeting, resources, etc.) increasing sales by 5% nationwide
• Liaised with vendors to manage project schedules and activities for merchandising
• Facilitated workshops and meetings between departments to define marketing strategies

EDUCATION & CERTIFICATIONS

Masters in Healthcare Administration, California State University East Bay 2018 - 2020

Certified Associate in Project Management (CAPM), Project Management Institute 2022

Certificate in Healthcare Quality and Patient Safety, Institute of Healthcare Quality 2019

Certificate in Project Management, California State university East Bay 2019

Bachelor's degree, University of Mumbai