Franklyn Van Dam
Customer Service / Support
Services offered
Hi, I'm a Digital Content Creator, Writer, Customer Service Representative, Virtual Assistant, Data Entry Clerk, and Content Creator. I'm a versatile and experienced individual with a passion for creating and managing digital content. I have a proven track record of success in helping businesses to achieve their online marketing goals.
I'm skilled in a variety of areas, including:
- Writing and editing blog posts, articles, and other types of digital content
- Managing social media accounts and creating engaging content
- Providing excellent customer service and support
- Completing virtual assistant tasks such as scheduling appointments, managing email, and creating presentations
- Entering data accurately and efficiently
I'm a hard worker and I'm always willing to go the extra mile. I'm also a team player and I'm eager to learn new things.
I'm excited to use my skills and experience to help you to achieve your online marketing goals. Please feel free to contact me to discuss your specific needs.
Experience
Digital Content Creator
Company: Microsoft, Google, Facebook
Position: Digital Content Creator
Dates: 2012 - Present
Responsibilities:
- Wrote and edited blog posts, articles, and other types of digital content for the company's website and social media accounts.
- Managed social media accounts and created engaging content.
- Collaborated with other departments to develop and implement content marketing strategies.
- Tracked and analyzed website traffic and social media engagement.
Writer
Company: Microsoft Smart
Position: Freelance Writer
Dates: 2015 - Present
Responsibilities:
- Wrote articles and blog posts on a variety of topics for a variety of publications.
- Edited and proofread content for clients.
- Worked with clients to develop and implement content marketing strategies.
Customer Service Representative
Company: The Dutchman
Position: Customer Service Representative
Dates: 2008 - 2012
Responsibilities:
- Provided excellent customer service and support to customers via phone, email, and chat.
- Resolved customer issues in a timely and efficient manner.
- Upsold and cross-sold products and services to customers.
Virtual Assistant
Company: Above All Incorporated
Position: Virtual Assistant
Dates: 2013 - 2015
Responsibilities:
- Scheduled appointments, managed email, and created presentations for clients.
- Entered data accurately and efficiently.
- Researched and compiled information for clients.
- Provided administrative support to clients.
Data Entry Clerk
Company: Data Entry Solutions
Position: Data Entry Clerk
Dates: 2006 - 2008
Responsibilities:
- Entered data accurately and efficiently into company databases.
- Verified data for accuracy.
- Processed and organized data.
Web Designer
Company: W.D.A. LLC
Position: Web Designer
Dates: 2010 - 2012
Responsibilities:
- Designed and developed websites for clients.
- Worked with clients to develop and implement website design strategies.
- Optimized websites for search engines.
Education
Autodidact with a voracious appetite for knowledge and a daily commitment to learning.
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