Frankely Garcia

Highly motivated and Comp TIA A+ certified professional seeking a position in IT Support. Proficient in hardware and software installation, configuration, and troubleshooting. Strong knowledge of networking principles and protocols. Detail-oriented, organized and meticulous employee.

Helpdesk Support Technician
MT. Sinai Hospital, Manhattan, NY 07/2024 (contract)
 Played an integral role in restoring functionality to hospital desktops affected by a
critical CrowdStrike update, ensuring minimal disruption to hospital operations.
 Used a ticketing system to efficiently troubleshoot and resolve issues, enabling
hospital staff to resume work promptly.
 Provided clear communication and support to medical staff during the incident.
 Documented solutions and contributed to the improvement of the knowledge
base for future incidents.

Server Technician
ZT Systems, Secaucus, NJ 01/2024-06/2024 (contract)
 Managed quality control processes for multi-million-dollar server infrastructure,
ensuring compliance with industry and company self-imposed performance and
reliability standards.
 Performed extensive hardware and software duties, including installation,
configuration, and troubleshooting of server systems.
 Received extensive training in specific server hardware, including CPU, RAM, and
GPU removal and installation.
 Performed hardware installations and upgrades, ensuring compatibility and
optimal performance of server systems.

CompTIA A+: IT Support
Perscholas - Bronx, NY
 Completed an intensive, hands-on IT support boot camp.
 Acquired CompTIA A+, showcasing proficiency in IT support technical skills.
 Demonstrated expertise in troubleshooting hardware and software issues.
 Skilled in configuring operating systems, managing networks, and handling
mobile devices.

Computer Science and Networking
Bronx Community College - The Bronx, NY
 Gained extensive knowledge in Network management and IT Support.
 Completed a summer boot camp focused on Network Troubleshooting,
configuration, management, and security.
 Equipped with expertise to excel in network-related roles.
 Prepared to contribute effectively to IT environments with a strong foundation in
network management and support.