Felicia Kirby

I’m a versatile support professional with over a decade of experience across customer service, dispatching, security, caregiving, retail, delivery, and administrative roles. I’ve built my career on clear communication, steady problem‑solving, and staying calm when things get hectic.

I’m comfortable coordinating workflows, documenting incidents, helping customers navigate challenges, and troubleshooting issues on the fly. No matter the environment, I’m the person who brings order, clarity, and a sense of “we’ve got this.”
Right now, I’m focused on remote‑friendly customer support, admin, and tech‑support opportunities where I can use my experience, my patience, and my ability to make complex things simple.

I recently completed hands‑on training at the Computer Networking Center in Novi, MI, where I studied for the CompTIA A+ certification. The program gave me a solid foundation in computer hardware, troubleshooting, operating systems, and everyday tech support tasks.

While I haven’t taken the certification exam yet, the training strengthened my technical confidence and helped me connect my customer‑service background with real IT skills. It’s been a key step in my transition toward remote customer support and entry‑level tech roles.