Fanny Rodriguez

As a data entry specialist with eighteen years of experience, I pride myself on identifying process improvement opportunities and enhancing efficiency. During my time with Danbury Public School and the rest of my jobs. I coordinated data entry processes for confidential students/clients data and HR information. I also implemented a peer review process, which improved data integrity and accuracy by 40%. I believe that my experience in data management would be an asset to your team. I’m open for any position related to data entry, billing, customer service, and help desk even though I don’t have experience in help desk. I graduated from IT but I haven’t had job opportunities yet. I’m open for full time or part time opportunities preferring remotely but open to negotiate any hybrid or in person opportunities. Always willing to learn, travel if necessary for training and workshop.

• Experienced in account reconciliation & billing
• Maintain accurate enrollment records for over 7000 families.
• Supervision of up to 6 associates during high volume enrollment periods.
• Met daily objectives set by the central office and leadership.
• Acted as a role model and mentor for other office associates.
• Bilingual and able to communicate effectively both orally and in writing in both English and Spanish
• Able to maintain satisfactory attendance and punctuality standard
• Able to handle typical and crisis situations efficiently and effectively
• Excellent leadership skills developed through supervision of team training and support
• Sound verbal and written communication skills

TECHNICAL SKILLS & TRAINING

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing.