
Esmeroly De Los Santos
Healthcare
About Esmeroly De Los Santos:
Certified Sterile Processing Technician
Experience
A-SANTINI MOVING AND STORAGE, MONROE TOWNSHIP, NJ
Customer Service Supervisor, July 2019-present
- Manage a team
- Train employee
- Analyze date
- Conduct performance reviews
- Answer phone calls and emails
- Listen, document, and help resolve conflicts with customers.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- Process customer orders/changes/returns according to established department policies and procedures.
- Deliver excellent customer service
LT FOODS AMERICA, DAYTON, NJ
Quality Assurance Technician, June 2017 – June 2019
- Complies quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Draft quality assurance policies and procedures.
- Interpret and implement quality assurance standards.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Analyze data to identify areas for improvement in the quality system.
Education
HIGHTSTOWN HIGH SCHOOL, HIGHTSTOWN, NJ
High School Diploma, Jun 2017
MERCER COUNTY COMMUNITY COLLEGE
Sterile processing technician certification Jul 2025
NJ Sterile Processing Certified
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