About Erin Scott:
Clinical Practice Manager with Medical Assistant background offering wealth of experience and knowledge in both patient and employee relations. Offering nearly seven years of experience working for several well-known Naturopathic Physicians. Well-versed in training new policies and procedures for staff implementation and maintaining relationships with vendors and local healthcare facilities. Looking for a new, exciting role as a Clinical Manager, Practice Manager, Medical Assistant Manager and/or Lead.
Experience
Clinical Practice Manager | NaturoMedica | Issaquah, WA
- Assess processes and procedures, ensuring compliance with OSHA and HIPAA regulations.
- Develop close working relationships with providers, front office, and back-office staff.
- Address and remedy all patient and team member issues.
- Provide outstanding support to entire staff, driving process improvement and boosted efficiencies across the entire practice
- Ongoing development and management of policies
- Provides constructive feedback and/or specific guidance to employees across various roles, boosting staff cohesiveness and morale.
- Consult with healthcare professionals on business decisions.
- Purchasing and management of all office and laboratory supplies
- Oversight of accounting, budgeting, and financial reporting with monthly auditing and inventory checks
- Communicate closely with patients, ensuring medical information privacy and understanding.
- Train and onboard new team members on office procedures and computer systems.
- Develop and maintain electronic record management (EMR) systems to analyze and process data.
- Develop and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Analyze data trends, including any correlation between treatment types and patient outcomes, helping develop a better understanding of overall facility efficiency.
Manager of Training and Customer Experience | NaturoMedica | Issaquah, WA
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Developed, organized and edited training manuals, multimedia visual aids and other educational materials.
- Analyzed effectiveness of training programs at all levels and develop iterations to recommend.
- Worked with leadership to evaluate success of training programs and recommended improvements to enhance effectiveness.
Registered Medical Assistant | NaturoMedica | Issaquah, WA
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Documented vital signs and health history for patients
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Education
Education and Certifications-
Bachelor of Science: Health And Wellness
Bellevue College, Bellevue, WA (June 2021)
Washington State Medical Assistant Certification: ID - CM 60788693
American Medical Technologists (AMT) Certified Member: ID - 2849427
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