
Erin Mullen
Customer Service / Support
About Erin Mullen:
I am highly motivated, and creative, and I love working in a team. My experience in the beauty industry has taught me the importance of client relationships and customer service, with an emphasis on tailoring experiences to client needs.
Experience
Salon Coordinator & Hairstylist | Michael & Michael | Chicago, IL
Nov 2021 - Present
• Delivers personalized, high-quality hairstyling, creating exceptional client experiences that foster
strong loyalty and repeat business.
• Transforms consultations into conversions by leveraging deep product knowledge and client trust to
drive sales of premium haircare products, consistently exceeding upselling targets and enhancing
customer loyalty.
• Leads and mentors apprentice stylists, managing daily operations, scheduling, and client service to
maintain a smooth and high-performing salon.
• Manages complex appointment calendars with precision, optimizing daily operations to maximize client
bookings and revenue while ensuring a smooth, stress-free experience for both customers and staff.
Reception Manager | Hand and Stone | Northbrook, IL
Mar 2019 – Feb 2020
• Managed front desk operations for a high-traffic spa, streamlining appointment scheduling, client
communications, and daily coordination to enhance efficiency and guest satisfaction.
• Drove sales growth, consistently surpassing targets and contributing to an increase in memberships
and product sales through strategic upselling and personalized recommendations.
• Handled key administrative functions, including payment processing, accurate record-keeping, and
data management, ensuring efficiency and compliance.
• Thrived in a fast-paced environment, excelling under pressure, meeting tight deadlines, and
maintaining organization while adapting to shifting priorities.
Education
Harper College
June 2024 - Present
Aveda Institute Chicago Dec 2020 – Oct 2021
• Mentor Program Leader: Taught and guided peers, acting as a full stylist and mentoring new students
through hands-on shadowing experiences.
• Recognized for excellence in leadership and technical skills
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Jobs near Chicago, City of Chicago, Cook
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Salon Coordinator/ Guest Service Associate
1 month ago
Sean Patrick's Salon & Spa La Grange, ILWe are looking to hire a responsible individual to support our salon's team by providing a superior client experience. · The guest service coordinator will balance many activities including greeting guests, · check in/ check out, cash handling, booking appointments, · promoting a ...
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Hairdresser/ Hairstylst
2 weeks ago
Alia Rose Salon Westmont, ILWe are looking for a licensed hairstylist with 2+ years of experience in color services who enjoys working with clients and building relationships. · ...
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Lead Blow Dry Specialist
1 week ago
Shanzo Group Chicago, ILWe are seeking a dynamic and passionate Lead Blow Dry Specialist to elevate our salon team and deliver exceptional hair styling experiences. · As a leader in the salon you will inspire and mentor team members ensure the highest standards of service and create a welcoming environm ...