Erin McHugh

Results-driven Lead Service Plumber and Journeyman with 20+ years of experience in residential and commercial plumbing operations. Extensive expertise in advanced diagnostics, sewer inspection and hydro-jetting, natural gas and propane systems, medical gas installation, large-scale commercial facilities, and revenue-generating service sales. Proven leader skilled in job estimation, consultative sales, team mentorship, workflow optimization, and maintaining high standards of safety and customer satisfaction.

PROFESSIONAL EXPERIENCE 

Lead Service Plumber | Dunedin Plumbing | 2023 – Present • Lead residential and commercial service operations, managing high-volume daily service calls. • Diagnose and repair complex plumbing and gas systems including natural gas and propane installations, leak detection, and system replacements. • Perform sewer camera inspections, hydro-jetting, sectional machine cleaning, and advanced troubleshooting. • Prepare detailed job estimates and present repair and replacement options using a consultative sales approach. • Drive revenue growth by closing service and system replacement sales through education and value-based recommendations. • Ensure compliance with plumbing and gas codes while mentoring junior plumbers and maintaining service standards. 

Lead Service Plumber | Clearwater Plumbing | 2020 – 2023 • Specialized in residential and commercial service plumbing with a focus on complex diagnostics and long-term repair solutions. • Executed fixture installations, plumbing upgrades, and emergency service repairs with precision. • Performed sewer inspections, snaking, and hydro-jetting in multi-story commercial buildings and medical facilities. • Maintained high customer satisfaction through clear communication and solution-focused recommendations. 

Service Manager | Strahorn Plumbing | 2016 – 2019 • Built and managed residential and commercial service departments, improving workflow and operational efficiency. • Supervised technicians, oversaw scheduling and dispatch, and maintained quality control standards. • Increased department performance through leadership, accountability, and customer service excellence. 

Lead Service Plumber | Blume Mechanical | 2015 – 2016 • Delivered commercial service plumbing for complex facilities and multi-story buildings.Specialized in advanced sewer diagnostics and troubleshooting. 

Lead Plumber / Commercial Services | Coastal Mechanical | 2013 – 2015 • Led plumbing retrofits and layouts for hospitals and large-scale commercial projects. • Coordinated with architects and project teams to ensure code compliance and project accuracy. 

Plumbing Foreman | Bentzel Mechanical | 2003 – 2013 • Managed large-scale new construction plumbing projects and supervised crews. • Specialized in medical gas installations and regulatory compliance.

CERTIFICATIONS • Journeyman Plumber • Med Gas Certified • ABC Apprenticeship Program • PE Socket Fusion Certification