Elizabeth Miller

 I possess a unique blend of strategic leadership, operational expertise, and specialized knowledge in information science and resource management.

E X P E R I E N C E
SENIOR MANAGER, ACADEMIC OPERATIONS OCTOBER 2022-PRESENT
Nightingale College, Salt Lake City, UT. (Remote)
● Collaborated on hiring activities, including candidate selection, panel interviews, and making hiring decisions.
● Supported collaborators in all aspects of training and development, including performance, behavior,
competencies, and alignment
● Facilitated learner placements by assessing and vetting clinical partners, ensuring consistent and effective
communication between the college and clinical sites, aligning mutual expectations, and conducting on-site
visits to evaluate and support partnership quality.
● Gathered and analyzed functional data to accurately reflect functional performance, identifying areas of
opportunity, and implementing interventions to improve functional and strategic outcomes.
● Identified KPIs and implemented SOPs that improved team outcomes from 75% to 95% and ensured
consistent achievement of departmental objectives.
● Led cross-functional meetings and training to ensure function outcomes.
● Participated in Academic Operations strategic planning to align goals to the upcoming year.
● Resolved learner escalations through direct communication and cross-functional collaboration with legal,
reducing risk exposure and enhancing learner satisfaction
● Managed the implementation of a new technology, such as Shield.
● Performed a range of administrative tasks, including scheduling meetings, managing calendars, preparing
reports, and maintaining accurate records.
● Coordinated internal and external communications to support team operations and project timelines.
● Managed data entry and maintained databases to ensure data accuracy

YOUTH SERVICES LIBRARIAN OCTOBER 2016- 2022
Westmont Public Library, Westmont, IL.
● Readers’ Advisory for ages 0 to 18 and adults of all ages.
● Vet and book outside presenters.
● Created a new process for booking outside presenters.
● Managed the department performer budget from 2016 to 2019.
● Create and execute in-person programming for all ages, focusing on Preschool, Grades K-2, and Family.
● Create and execute virtual programming for Youth and Adults.
● Collaborate on library wide events, like the WPL Monarch Fest.
● Collaborate on outreach opportunities with department staff.
● Acted as interim Teen Volunteer Coordinatorin Youth Services.
● Collaborate on multiple grant proposals for collection development.
● Manage the selection, collections budgets, and overall collection development for picture books, books with
audio, and five juvenile world language collections: French, Polish, Spanish, Tamil and Telugu.
● Collaborated on the creation of a circulating Youth Board Game collection, and standardized processing
procedures across adult and youth collections.
● Collaborate in the assessment of community needs and the implementation of new services.
● Sits on the Staff Appreciation and Programming Committees.
● Training new staff on Youth Services processes and procedures.
● Participated in the initial hiring process by sitting in on Youth and Adult Services’ phone interviews.

E D U C A T I O N
ESSENTIALS OF PROJECT
MANAGEMENT CERTIFICATE
Northwestern University
Evanston, Illinois, USA
2022
FOUNDATIONS IN HUMAN
RESOURCES CERTIFICATE
DePaul University
Chicago, Illinois. USA
2020
MASTERS LIBRARY &
INFORMATION SCIENCE
Youth Services
Archives and Cultural Heritage
Resources & Services
Dominican University
River Forest, Illinois, USA
2016
BACHELORS OF ART
English
Northeastern Illinois University
Chicago , Illinois, USA
2009