Elisa Carpio

Hi,

My name is Elisa Cardenas. I have the skills and qualifications to match the job description, and to preform highly in any role. My past experiences as an operations manager would give me a solid foundation for a position that you have available at your company. I am detail-oriented, can take direction or work autonomously, develop good working and professional relationships with co-workers and other departments, as well as foster excellent safety protocol and standards. I have experience of working with others. I am someone who is always seeking to learn and develop. 

I started with Radnet Management Inc., where I worked for 18 years. I starting as a front desk lead, and ended my employment at Radnet Management Inc as an Operations Manager. 

Highlighted a few of my qualifications below that I feel best illustrate my ability to assume the role of at your facility:

• Knowledge of federal and state healthcare laws and regulations
• Oral and written communication abilities
• Decision-making and problem-solving skills
• Analytical and organizational skills
• Customer service skills
• Leadership capabilities
• Employee communications 
• Health insurance, billing experience 

I look forward to the opportunity to discuss my experience and qualifications in person. I am available for a personal interview at your earliest convenience.

Thank you for your consideration.

Sincerely,

Elisa Cardenas

Radnet Management Inc.

Operations Manager                                                                                                                                       07/2016-05/2021

Maintain compliance documentation for each facility. Manage the monthly, and annual department operating expenses, and capital budgets. Trained staff on proper utilization of equipment. Facilitate training of new managers and cover personnel customer service meetings. Coordinate with all radiologists to improve and introduce new protocols. Evaluate facility incident reports and deal with medical group grievances.

• Successfully acquired state, Food and Drug Administration (FDA), and ACR licensures for the center.
• Effectively manage the operations and budgets of the center to guarantee efficiency.
• Managed payroll system
• Maintain the imaging center of excellence and with American College of Radiology (ACR) MRI, CT, Nuclear Medicine, Mammography, Ultrasound.
• Maintain yearly employee evaluation reviews to ensure employee excellence. 
• Attained promotion to manage two fully functioning imaging centers. MRI, CT, Nuclear Medicine, Mammography, Ultrasound, X-ray/Fluoro, and Dexa.
• Contributed key efforts in passing all state inspections.
• Maintain licenses information for technologists and proper credentialing information for radiologists.
• Manage the purchasing of business and medical supplies according to budget and department needs.

Site Supervisor                                                                                                                                      07/2012 – 07/2016

Established and maintained productive relationships with referring physicians and staff. Managed all regulatory audits and quality assurance activities. Initiated trainings for new employees and coordinated schedules to provide efficient patient workflow and maximize center productivity.

• Implemented and enhanced new protocols by closely working with radiologists.
• Connect with patients and or family members to provide superior customer service.
• Maintain all staff schedules and manage payroll.
• Insurance verifications and authorizations
• Provide excellent patient care, appointment scheduling, registration, and medical records processing.
• Organize and submit OTC collections deposits daily. ensure timely processing of billing, co-pays and deposits.
• Maintain QA statistics (including patient wait times, etc.) and report results to management. 
• Respond to patient inquiries, complaints, and requests for assistance as needed. 

Front office Lead                                                                                                                               07/2003– 07/2012

Demonstrated analytical skills in triaging VIP patients to provide excellent care and referring physician needs. Coordinated with management in performing employee evaluations. Organize patient schedules to provide excellent customer experience. Promptly resolved customer service issues and concerns. Coached and instructed front office and medical records staff. Oversee inventory of medical and front office supplies.

• Manage clinic staff on day-to-day operation.
• Assist in identifying and providing guidance in resolving operational issues.
• Efficiently direct patient flow throughout the clinic.
• Coordinate general front office activities including but not limited to, registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties.
• Always assist the practice manager to ensure appropriate staffing coverage.
• Assist the practice manager with the new hire or recurrent training processes.

                                                           EDUCATION & CERTIFICATIONS

American Career College 

Medical Billing/Coding               certified: 2003

San Marcos City College 

Medical Assistant College courses 

Antelope Valley College 

General Education courses 

I attended American Career Collage where I obtained a medical billing, and medical claims/examining technical certificate. 

I also attended San Marcos Community College in San Marcos California, and studied to become a certified medical assistant.