Edward Soybel

WORK EXPERIENCE
October 2023-Current
IT Support lead
 Filtration Group
 Illinois, United States
Active directory specialist, created new users and added computers and reset users account passwords. Remote control
computers via ConnectWise software to perform troubleshooting and software support for automotive engineers.
Domain join computers to the network and install software. Troubleshoot technical issues on user computers provide
remote support for remote users located in Mexico and abroad. Installation of software and reimaging computer systems
setup and test for new employees. Work with engineering team and assist in network troubleshooting IP addresses
network switches and cables. Testing ethernet cables, trace cables using special tool testing ethernet cables continuity
and terminating RJ45 cables with special tools. Connecting ethernet switches and fiberoptic cable switches. Providing on-
site IT support. Resolve tickets in ticketing system and responding to user’s questions. Printer Support, install printer
drivers on users’ machines also add shared folder access for scanning from machine to folder on server for document
management.
April 2022-April 2023
System Administrator
 Alzheimer’s Association
 Chicago, Illinois, United States
Active directory: create new users and add them to security groups, delete users and reset passwords. Sophos: Isolated
computers from users that left the company and remove computers from isolation if needed when new employee starts
working and computer is then needed for them to use. Prevented security threats if the computer use is deemed
unauthorized by cybersecurity team or HR by placing it in isolation group. G panel admin console g.bettercloud and
app.bettercloud: google admin support for email including delegating users calendars and changing ownership of files on
the google drive and assisting in users sharing data and files with other users. Spanning Backup software that backs up
users’ data from the google account and google drives so if a departing employee decides to delete their inbox email or if
a user accidently deletes data from the google drive, I can retrieve it and move it to the managers drive so they can
access the files. Manage engine remote control software to remote access users’ computers and provide support. OKTA
admin, Okta is a new industry standard for multifactor authentication and security If a user gets a new cell phone, we
need to update it in OKTA so that they can get the multifactor token on their new phone and then can use it to
authenticate them in order to login to the company website. Setting up network printers, troubleshooting various other
technical issues and providing support, mapping network drives and. VPN support assistance connecting to VPN and
assistance setting up multifactor authentication and administration. Cisco Meraki I was able to use this software to monitor
the cisco switches in other offices and see what devices are connected to the access points as well as what is physically
wired to the switches very useful if they order a new printer and plug it into the switch then I can see it and then remote
access the device and setup the machine to the specifications setup the IP address in static configuration for the office it
will be used in and then add users to the registration settings on the printers so they can send emails to their business
printers.
October 2021-March 2022
Technical Support Specialist
 RLCanning
 Chicago, Illinois, United States
*Worked on a technical support team for project involving CPS (Chicago Public Schools) providing technical support
directly to schools on site.
*Troubleshooting and repairing computer hardware various laptop computer hardware.
*Replacement of screens, keyboards, motherboards.
*Adding and setting up networks
*Connecting laptops to network printers
*Managing Apple iPad using MDM platform and JAMF.
*Re-imaging laptop computers with updated windows 10 image and testing to make sure machine performs to specs.
April 2020-October 2021
Technical Support Specialist
 NUMSP
 Chicago, Illinois, United States
*Computer repair services, both onsite and remotely.
*Installation and setup of software as well as operating systems such as Microsoft Windows.
*Network router setup WIFI Access Point and troubleshooting connectivity issues.
*Hardware installations and configuration.
*Setting up and calibration of Network printing and document management systems including repairing and replacement
of defective components and parts.
July 2017-April 2020
Computer Systems Specialist supporting ALPR cameras
 MVTRAC
 Palatine, Illinois, United States
*ALPR (Automated License Plate Recognition) camera systems hardware, and testing to insure low probability of in the
field failure.
*Providing technical support for all systems including but not limited to laptop hardware, wireless modems, GPS antennas,
Power Over Ethernet, IP cameras.
*Diagnosing Vehicle electrical wiring diagrams testing and troubleshooting, building wiring kits for systems ready to be
deployed.
*Database support and monitoring.
October 2014-June 2016
Computer Systems Specialist supporting Vending machine Operations
 Grainger
 Niles, Illinois, United States
Provided over the phone and remote technical support for wide range of systems and technical issues for Grainger OSSC
(onsite service specialist correspondent) Troubleshooting connectivity and hardware issues with CribMaster vending
machines robotic carousel vending system as well as coil dispensing machines troubleshooting and provided solutions to
problems with communications and computer hardware problems such as internet protocol connectivity issues, barcode
scanners, RFID scanners, configuration and calibration testing and setup, and wiring schematics diagrams testing of
motors and other robotic servos electro-mechanical component repair or replacements. CribMaster Database
maintenance, and support objects in the database to correlate to the function of the CribMaster vending machines such
as bin capacities and quantities and account information on employees and users and access control issues with craft
codes as well as troubleshooting login and user access. Integration with other systems such as proprietary clear spider
database which is utilized for inventory tracking and parts ordering through various platforms including iPhone and
android application for scanning barcodes associated with the created program account and my role would be to log into
clear spider database and verify if order information has transferred to SAP system for shipment, these orders are the
items that are used by multiple customers of Grainger to fill their vending machine hardware with MRO inventory such as
tools and safety equipment. CribMaster database platform conversion (SQL to Oracle) Combining multiple CribMaster
databases Custom database programming (triggers, stored procedures) Crystal reports Imports and auto imports of data
into database such as item images and pricing information SQL server / SQL Express installation Backup / Restore
CribMaster databases Web Service setup Process development and best practice utilization
January 2010-June 2014
System Analyst Level 2
 Abbott labs
 North Chicago, Illinois, United States
Provided over the phone and remote technical support for wide range of systems and technical issues for Abbott clients,
consisting of 60,000 workstations worldwide Providing tier 1 and 2 support for Oracle database and SAP issue resolution
Troubleshooting Internet and Wi-Fi connectivity issues System password recovery for Active Directory, Windows OS,
Lotus Notes, Outlook, etc VPN server and client support and VPN token calibration operations Utilization of Remedy
Ticketing system and remotely managing resources at remote locations to facilitate time critical repairs and resolutions.
January 2008-June 2009
Kyocera Mita Service Specialist
 Impact Networking
 Chicago, Illinois, United States
Provided technical support and field service for Kyocera Mita color laser multi-function printers and document
management systems. Setup for scanned files to be stored on client’s computer server and calibrated machines for
optimal color picture quality.
July 2006-August 2007
Computer Systems Engineer level 2
 Oce North America
 Itasca, Illinois, United States
Built, Imaged, and tested computer system units which are used as the main control system module that controls
multifunction printers and allows the machine to have connectivity to customer's network. Interacted with users and
provided outstanding technical support services.
April 2004-July 2006
Service Engineer
 Xerox
 Chicago, Illinois, United States
Serviced and repaired Xerox color laser multifunction printers and document management systems Replaced defective
parts and components Setup new machines on the client’s network and tested them to make sure they are functioning
correctly.

Bachelor degree

Devry University 2004