Edeilys Ramirez

Assist employees, vendors, clients, or members by answering questions related to accounts, procedures, and service requests for DBOs, Unauthorized transactions, and Stop payments. Review, balance, and interpret computer reports, and make correction. Monitors overdrawn member accounts and respond accordingly. Prepare vouchers, invoices, checks, account statements, reports, and other records, and review for accuracy. Review and process ACH exceptions, Credit cards, ECM, Wires, Drafts, reclamations, etc. Prepare and post all corporate expense card reports. Knowledge of daily balancing processes.

Experienced over three years in financial services and banking professional with a strong background in account servicing, transaction processing, and member support. Skilled in resolving inquiries related to accounts, procedures, unauthorized transactions, DBOs, and stop payments. Adept at reviewing, balancing, and correcting computer reports while ensuring accuracy across vouchers, invoices, statements, and financial records.

Proficient in processing ACH exceptions items, credit card payments, ECM payments, wires, drafts, and notices of reclamation. Demonstrates solid knowledge of daily balancing procedures, including cash handling, deposit verification, drawer reconciliation, and maintaining accurate transaction records.

Delivers excellent customer service by assisting members with research, promoting financial products, and ensuring compliance with all teller‑related laws and regulations. Recognized for strong communication, problem‑solving, and critical‑thinking abilities, with the added advantage of bilingual fluency in Spanish and English.

I am actively advancing my academic foundation in accounting, currently pursuing a Bachelor of Accounting at Florida Atlantic University. I previously completed some classes required for transferring from the Associate of Science Degree in Accounting and an Associate of Arts in Accounting & Architecture at Palm Beach State College, where I built strong analytical, mathematical, and business fundamentals. My educational path began with a High School Diploma from Holland High School, and I have continued to strengthen my expertise through ongoing college‑level coursework focused on accounting principles, financial reporting, and business operations.