About Dylan Walters:
Ex Registered Customer Service Representative at Robinhood l Salesforce Admin Certified l Salesforce Mountaineer l Series 7 and 63 l Button Smasher
Experience
Professional Experience
Customer Experience Representative August 2019 - May 2023
Robinhood Financial
- Provided customer support through phone, email, and chat channels while using multiple platforms (Salesforce, JIRA, Twilio) to log customer interactions.
- Employed elevated listening skills to smooth customer irritations. Two of my phone recordings were playing in team meetings as representations.
- Trained roughly 20 new hires in brokerage department
- Obtained certifications (SIE, series 7 and 63) to better assist customers and to advance knowledge
Education
Bachelors in BA, Marketing Degree (BA) University of Central Florida, Orlando, FL
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