
DJ Geehan
Construction / Facilities
About DJ Geehan:
Motivated and professional dispatch and operations manager. I’ve been in the plumbing and trades industry for over 12 years. I have a strong ability to connect with employees and motivate departments to meet KPI’s and work to their full potential. I have always been the first point of contact for conflict resolution and coming to decisions that are sufficient to both end user and employer.
I'm highly skilled in Service Titan and Service fusion. I’m Microsoft office certified.
Looking to establish a career where I can utilize my skills I’ve gained from my work history.
Experience
Operations Manager at Bees Plumbing
2023-December 2024
As a Dispatch Manager at Bees Plumbing, I am responsible for overseeing
the efficient dispatch operations of the company. I manage and coordinate
the routing of trucks and technicians to ensure timely and effective service
delivery to our customers. Additionally, I utilize my strong leadership and
organizational skills to maintain high-quality service standards and resolve
any operational issues that may arise.
• Oversee and manage the routing of trucks and technicians to ensure
timely and efficient service delivery.
• Utilize strong leadership and organizational skills to maintain high-
quality service standards.
• Resolve operational issues to ensure smooth and effective dispatch
operations.
• Billing Accuracy: generated and reviewed invoices to insure precise
calculations, reducing billing discrepancies by 15%
• Fix customer billing issues and resolve any invoicing issues at time of
finding.
• Handle escalations
Operations Manager at Beacon Plumbing
2018-2023
Previously worked as an Operations Manager at Beacon Plumbing, where I
was responsible for overseeing the overall operational functions of the
company. I managed and coordinated the daily activities to ensure efficient
workflow and service delivery. Additionally, I implemented successful
policies and procedures to enhance operational efficiency and maintain high
service standards.
• Managed and coordinated the daily operational activities to ensure
efficient workflow and service delivery.
• CONFLICT RESOLUTION
• PROMOTE A CULTURALLY
• SAFE WORK
ENVIRONMENT
• SERVICE TITAN
• BILLING
• INVOICING• Implemented successful policies and procedures to enhance
operational efficiency.
• Maintained high service standards to meet customer needs and
satisfaction.
• Fix customer billing issues and resolve any invoicing issues at time of
finding.
• Handle escalations
Sales/Dispatch at Flowhawks
2011-2018
I was responsible for sales and dispatch operations to ensure effective
customer service and operational efficiency. I utilized my strong
communication and organizational skills to coordinate sales activities and
dispatch services, contributing to the overall success of the company.
• Coordinated sales, resulting in 90% repeat business and dispatch
services to contribute to the overall success of the company
Education
Business degree from University of Phoenix
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