DJ Geehan

Motivated and professional dispatch and operations manager.  I’ve been in the plumbing and trades industry for over 12 years.  I have a strong ability to connect with employees and motivate departments to meet KPI’s and work to their full potential. I have always been the first point of contact for conflict resolution and coming to decisions that are sufficient to both end user and employer. 
 

I'm highly skilled in Service Titan and Service fusion.  I’m Microsoft office certified.

Looking to establish a career where I can utilize my skills I’ve gained from my work history.

Operations Manager at Bees Plumbing

2023-December 2024

As a Dispatch Manager at Bees Plumbing, I am responsible for overseeing

the efficient dispatch operations of the company. I manage and coordinate

the routing of trucks and technicians to ensure timely and effective service

delivery to our customers. Additionally, I utilize my strong leadership and

organizational skills to maintain high-quality service standards and resolve

any operational issues that may arise.

• Oversee and manage the routing of trucks and technicians to ensure

timely and efficient service delivery.

• Utilize strong leadership and organizational skills to maintain high-

quality service standards.

• Resolve operational issues to ensure smooth and effective dispatch

operations.

• Billing Accuracy: generated and reviewed invoices to insure precise

calculations, reducing billing discrepancies by 15%

• Fix customer billing issues and resolve any invoicing issues at time of

finding.

• Handle escalations

Operations Manager at Beacon Plumbing

2018-2023

Previously worked as an Operations Manager at Beacon Plumbing, where I

was responsible for overseeing the overall operational functions of the

company. I managed and coordinated the daily activities to ensure efficient

workflow and service delivery. Additionally, I implemented successful

policies and procedures to enhance operational efficiency and maintain high

service standards.

• Managed and coordinated the daily operational activities to ensure

efficient workflow and service delivery.

• CONFLICT RESOLUTION

• PROMOTE A CULTURALLY

• SAFE WORK

ENVIRONMENT

• SERVICE TITAN

• BILLING

• INVOICING• Implemented successful policies and procedures to enhance

operational efficiency.

• Maintained high service standards to meet customer needs and

satisfaction.

• Fix customer billing issues and resolve any invoicing issues at time of

finding.

• Handle escalations

Sales/Dispatch at Flowhawks

2011-2018

I was responsible for sales and dispatch operations to ensure effective

customer service and operational efficiency. I utilized my strong

communication and organizational skills to coordinate sales activities and

dispatch services, contributing to the overall success of the company.

• Coordinated sales, resulting in 90% repeat business and dispatch

services to contribute to the overall success of the company

Business degree from University of Phoenix