destiny mcmillan

I’m a new cdl A driver who’s a recent graduate from an accredited driving school. I’m hard working, driven, and I posess over 10yrs of customer service. I looking to grow with an employer who has stable employment and growth opportunity.

Tier 2 Support Advocate
Conduent - Remote Ga January 2022 to Present
• Assist healthcare customers with questions, inquiries, and issues.
• Manage a steady volume of incoming calls from customers
• Navigate through multiple systems to resolve escalated complaints.
Roller-Qc
MAAX Bath Inc. - Valdosta, GA September 2021 to March 2022
• Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions and examining functionality
• Checking that the assembly or production line adheres to standards and procedures and complying with legal requirements
• Roll out wet laminate onto the mold surface
• Ensure that the material forms into the shape of the mold • Eliminate all air voids during roll out process
• Clean and maintain all tools and equipment
• Push molds in and out of the chop booth
Order Selector
Performance Foodservice - Valdosta, GA December 2020 to August 2021
• Pick items from the warehouse via electric pallet jack or forklift to fill orders using scanner • Build pallets, shrink-wrapping and labeling them for shipment
• Move pallets to the appropriate area via forklift or electrical pallet jack
• Complete equipment safety checklists
• Assist with other warehouse tasks as needed
Administrator/Driver/After School Teacher
TICKLE ME PINK Academy - Valdosta, GA December 2019 to February 2020
Oversees the business management, finances and budgets of childcare facilities. Supervise the childcare workers and teachers while ensuring the facility's staff meets state requirements for education and training.
Monitors all children under care while parents are at work. Ensures that children are safe and well behaved. Designs craft projects and other creative activities for children to complete. Provides snacks and meals for children upon arrival from school.
Transport children to and from the facility. Complete a daily inspection of the van, a weekly inspection of tires, oil, blades, etc. and report all van maintenance issues to the Director. • Insure there is an adequate amount fuel to complete trip. • Ensure all state mandated items are present and in good working order. • Ensure Passenger Log forms are completed as children arrive and depart the van. • Keep the vans litter free and cleaned up after each van run. • Ensure the safety of the children at all times.
Preschool Teacher/ Bus Driver
BSP - Valdosta, GA
July 2019 to January 2020
Pick up & Drop off Students, Prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school. ... Keep records of the students' progress, routines, and interests, and keep parents informed about their child's development.
Resident Specialist/ Lifework Coordinator
BBC - Valdosta, GA August 2018 to July 2019
Provides marketing, sales, and customer service support to both prospective tenants as well as responding to current residents needs as well. Coordinating/ Completing pre/post inspections, move in, move outs, tracking and entering work order requests, coordinating/ executing lifework community events 2-3 times/ mo, property inspections, answers phones to assist resident, prospects, and secret shoppers as needed. Process, post, and update resident and commercial accounts as needed.

Academic Advisor
Ultimate Medical Academy - Tampa, FL June 2016 to May 2018

• Identifies retention risk indicators and proactively work to keep students in school and generating revenue for the academy.
• Manages withdrawal, Leave of absence, cancel transfer, and re-entry processes for online program. • Analyzes student data to identify, forecast, and improve retention metrics.
Call Center Supervisor
Sykes Enterprise - Lakeland, FL April 2014 to June 2016
• Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
• Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of retaining customer's business and informs customer of those appropriate next steps, working with the customer to achieve issue resolution.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Receiving/Stocker/Retail Sales Consultant
Home Depot - Lakeland, FL January 2013 to April 2016
Receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and other items.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Describe merchandise and explain use, operation, and care of merchandise to customers.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Service Supervisor
Target - Davenport, FL February 2011 to January 2013
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Insurance Agent
G.E.I.C.O - Lakeland, FL January 2010 to February 2011
• Interview clients and take their calls to provide customer service and obtain information on claims.
• Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
• Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

CDL CLASS A

Georgia Driving Academy 

Columbus Ga

02/06/23-02/25/2023 
License in Auto Insurance
Polk State College - Lakeland, FL
August 2010
High School Diploma
Valdosta High School - Valdosta, GA
May 2009