Derek Spicer

FedEx Dataworks | Remote | 01/2023 - 03/2024 

FedEx Dataworks is a digital division of FedEx that absorbed ShopRunner 2 years after acquisition. 

Manager, Integration Operations

• Led a team of 12 direct reports to optimize onboarding operations for newly developed products, resulting in a 50% increase in revenue within one year. 
• Collaborated seamlessly across Sales, Client Success, Marketing, Finance, Product, and Engineering departments to build trust, ensuring clients derived maximum value. 
• Continuously fostering innovation, drove ideation for process improvements across onboarding programs, project management, and the Salesforce CRM organization. 
• Identified operational improvement opportunities by analyzing KPIs, resulting in a 15% increase in efficiency and resource utilization in one year.

ShopRunner | Remote | 03/2019 - 12/2022 

ShopRunner is an e-commerce membership program that was acquired by FedEx in Jan 2021. 

Director, Integration Operations

• Process improvements over 2 years resulted in a remarkable 60% decrease in implementation time, increasing revenue by 10% and enhancing client satisfaction and team productivity. 
• Implemented Salesforce to centralize cross-functional teams, cutting data and operational redundancy, enhancing client lifecycle efficiency.
• Led a team of data analysts, improving data quality and accuracy for billing and analytics purposes, recovering $500k in revenue in one year. 

Senior Integration Manager

• Managed onboarding activities for new clients and custom projects for existing clients, supporting $30 million in adoption and retention contracts in one year.
• Streamlined the client implementation process by developing ecommerce extensions, leading to a 75% reduction in client effort and a 30% increase in client onboarding efficiency.
• Achieved 99% CSAT over one year by providing expert support for client technical issues related to platform integration, resulting in increased customer satisfaction and loyalty.

Monetate, Inc | Conshohocken, PA, USA | 03/2012 - 10/2017

Monetate is an e-commerce personalization and multivariate testing platform. 

Senior Business Analyst, Services

• Implemented strategies and product improvements to reduce time to value for customers by 80% within 2 years, resulting in great client satisfaction and product adoption. 
• Developed, grew, and adapted strategies for sale and execution of professional services, resulting in a 10% increase in revenue in the first year of the program.

Technical Account/Project Manager

• Drafted scopes of work for custom client requests, including project definition and estimates, resulted in 50% reduction in customer and employee time and effort.

Digitas Health | Philadelphia, PA, USA | 03/2009 - 03/2012

Digitas Health is an interactive marketing agency focused on healthcare and pharmaceutical companies. 

Manager, Technology 

• Managed software development projects from concept to execution, ensuring required resources, quality, and timely delivery.

ExcelleRx | Philadelphia, PA, USA | 03/2003 - 03/2009

ExcelleRx, acquired by Omnicare in 2005 and now known as Enclara Pharmacia, is a medication management and distribution service.

Director It

• Accountable for all enterprise software, databases, web applications, servers, and network infrastructure, working within an annual budget of $1.2 million. 

Bachelor Business Administration 

University Of Central Florida | Orlando, FL, USA