Deepa Sathishkumar

About Me:

Name: Deepa Sathishkumar
Education: MCA

Exp: 21+ years

Specialization: ITSM

International certification: ITIL V4 Expert & Agile Scrum master

Visa type: L2 EAD

• 21+ years of experience in IT Service Management.
• 11+ years of expertise in Service Management and 10+ years of expertise in Windows and Messaging Domain.
• Currently, managing 35 resources team in Wipro Technologies Ltd.

Career Highlights:

• Process Management
  • Implemented ITIL best practices in few projects.
• Has good experience in ITSM; Appreciations received from customer for successfully driving projects and Service improvement initiatives in the account. 
• Have strong technical skills on ITIL, Hardware, Wintel, Active Directory & Messaging administration. 
• Transition management – Handled transition for one of the projects; well appreciated by Client for smooth transition and delivery. 
• Exin certified ITIL Expert 4 certification
• Exin certified Agile Scrum Master

Masters in Computer Application