Danielle Strauss

I have built my career in customer service and consistently strive to deliver exceptional experiences. I handle every package with urgency and care, taking pride in building long‑lasting customer relationships and exceeding expectations. I hold myself to a high standard, ensuring that I am not only on time but early whenever it is within my control.

Courier — Southwest Express (2010 – 2021) • Provided timely pickup and delivery of packages and documents across assigned routes • Maintained accurate delivery records and ensured proof of delivery compliance • Demonstrated strong navigation and scheduling skills to meet deadlines • Delivered professional customer service while representing company standards Courier — Magic Messenger (2002 – 2010) • Completed scheduled courier assignments including medical, legal, and business deliveries • Coordinated with dispatch to optimize routes and delivery timelines • Ensured secure handling and transport of sensitive items • Built positive relationships with repeat clients through reliability and professionalism Sales Associate / Technology Retail — CompUSA (2001 – 2002) • Assisted customers with computer and electronics purchases • Provided product knowledge and recommendations based on customer needs • Supported store operations including stocking and merchandising • Delivered quality customer service in a retail environment Telemarketing Representative — Montgomery Ward (1990 – 2001) • Conducted outbound calls to promote products and services • Maintained call logs and customer information records • Met performance targets for calls and conversions • Developed strong communication and persuasion skills

high school graduate