Cynthia Johnson

I am a dedicated business professional with a strong background in operations, vendor management, and team leadership. With a Bachelor’s degree in Business Management: Organizational Leadership and over a decade of experience, I excel at optimizing workflows, fostering collaboration, and driving results in dynamic environments. My expertise includes process improvement, regulatory compliance, and risk mitigation, ensuring organizational efficiency and success.

Known as a "Cheerleader for People," I am passionate about mentoring teams, building relationships, and creating a positive, productive workplace culture. With advanced technical skills in Microsoft Office Suite and experience with platforms like Salesforce and SharePoint, I bring a detail-oriented and adaptable approach to every project.

I thrive on solving complex problems, streamlining processes, and contributing to meaningful organizational goals. Whether managing vendor relationships, coordinating cross-functional teams, or implementing innovative solutions, I am committed to delivering excellence. Let’s connect to explore opportunities to collaborate and make an impact!

Barista Trainer | Starbucks Corporation (2024–Present)

• Train and onboard new employees to uphold company standards.
• Manage daily workflows, including inventory and customer service.
• Foster collaboration to support operational efficiency and team goals.

Operational Risk Management Analyst | Ent Credit Union (2022–2024)

• Conducted vendor risk assessments and streamlined processes for compliance.
• Improved data accuracy and saved $20,000 through analysis and collaboration.
• Managed vendor contracts and trained team members on system protocols.

Senior Customer Service Representative | New York Life Insurance (2007–2021)

• Supervised licensing operations, ensuring regulatory compliance and accuracy.
• Trained and mentored team members on workflows and systems.
• Provided high-level administrative and operational support to leadership.

Manager | Gloria Jean’s Coffee (2003–2007)

• Led a team of 15 employees, managing scheduling, inventory, and training.
• Streamlined operations, improving efficiency and customer satisfaction.
• Maintained vendor relationships and ensured accurate recordkeeping.

Bachelor’s Degree in Business Management: Organizational Leadership – Colorado Technical University, Colorado Springs, CO
Focused on leadership, organizational behavior, and business operations, providing a strong foundation for managing teams and optimizing processes.

Associate’s Degree in Culinary Arts – Pikes Peak Community College, Colorado Springs, CO
Developed skills in organization, precision, and customer-focused service, contributing to a well-rounded professional background.