Courtney Smith

I’m an implementation and customer solutions professional with 5+ years of experience leading SaaS onboarding, technical execution, and cross-functional delivery for enterprise, government, and education clients. 

✔ Managing detailed implementation plans and milestones
✔ Collaborating with Product, Engineering, Sales, and Support to resolve issues
✔ Translating technical requirements into operational solutions
✔ Creating and maintaining documentation that scales knowledge and reduces friction

I have over five years of experience leading SaaS onboarding, implementation, and customer success programs across government, education, and enterprise environments. My background includes owning end-to-end implementations from discovery through launch, coordinating cross-functional teams, and translating complex technical requirements into structured, scalable processes. I’ve partnered closely with Product, Engineering, Sales, and Operations to drive adoption, reduce time-to-value, and deliver consistent customer outcomes. Throughout my career, I’ve been known for strong execution, clear stakeholder communication, and a focus on building repeatable programs that scale.

I have a Bachelors Degree.