Cima Choi

Enthusiastic professional with excellent leadership and managerial skills, supported by a
proven track record in customer service and support. Experienced in handling client
queries, resolving issues, and maintaining high levels of customer satisfaction. Adaptable
and flexible with a strong ability to work remotely and meet company goals.
 

McAdenville Motors | McAdenville, North Carolina
Sales Associate | Sept. 2023 – Present
- Utilized online platforms (TrueCar, LeadConnector) to schedule and manage client
appointments, leading to a 40% increase in used car sales.
- Built and maintained strong customer relationships, ensuring a high level of satisfaction
and loyalty.
- Conducted detailed customer consultations to understand their needs and provided
tailored recommendations.
- Educated customers on product features and benefits, enhancing their purchasing
decisions.
- Followed up with personalized communications, increasing customer retention and
referrals by 60%.
- Achieved record-breaking sales, selling the highest number of vehicles in a single day in
dealership history.

Hendrick Automotive Group | Charlotte, North Carolina
Business Development Representative| Sept. 2022 – Sept. 2023
- Managed and responded to incoming service center calls in a timely and professional
manner, ensuring customer inquiries were addressed efficiently.
- Scheduled and coordinated service appointments, achieving a 90% appointment
fulfillment rate.
- Conducted follow-up communications to ensure customer satisfaction with services
provided, contributing to a 25% increase in customer retention.
- Collaborated with service advisors and technicians to streamline operations and enhance
the overall customer experience.
- Maintained detailed records of customer interactions and transactions using CRM
software.
 

LIBERTY UNIVERSITY- BA in Psychology present

Independence Senior High- class of 2003.