Christopher Kidwell

Christopher Kidwell
Systems Administrator | Help Desk Support Specialist
Concord, CA

Professional Summary

Experienced IT professional with expertise in systems administration and help desk support. Proficient in Active Directory, ticketing systems, VoIP and printer troubleshooting, and computer deployment. Strong communication and collaboration skills, delivering efficient technical support for diverse environments.

Core Competencies

Active Directory

Ticketing Systems: Zendesk, Jira

Printer & VoIP Support: HP, Cisco, RingCentral

Computer Imaging & Deployment: Windows/Mac

Software Support: Office 365, Zoom, Google Workspace

Hardware Troubleshooting | VPN | Remote Desktop

Professional Experience

Systems Administrator
EAH Housing – San Rafael, CA | Jul 2022 – Feb 2025

Provided Tier 2/3 support for 500+ users.

Managed Active Directory, user permissions, and group policies.

Deployed and imaged computers; maintained hardware inventory.

Resolved tickets through Zendesk

Systems Administrator
Compass / Pacific Union – San Francisco, CA | Jan 2014 – Jul 2022

Managed IT support for multiple real estate offices.

Oversaw user accounts, software updates, and computer deployments

Troubleshot VoIP systems and printers for minimal downtime.

Contributed to IT integration during the Compass merger.

Education & Certifications

Executive Assistant Certification – Institute of Management, Finance and Technology | 2025
Office Technology Certification – Chabot College | Track & Field Alumni | 2007

10+ years experience as an I.T. professions in Real Estate and non Profit Industry.

Office technology Certification - Chabot College 2007