Christian Mancilla

I'm a warm, detail-oriented professional with experience supporting high-impact teams at Google and Indeed. Throughout my career, I've been drawn to roles that allow me to combine my strong organizational skills with my natural empathy and care for others. Whether coordinating schedules, managing complex workflows, or simply being a reliable point of support, I approach every task with kindness, patience, and a genuine desire to help. I'm passionate about fostering positive environments where people feel supported and empowered, and I thrive in roles that allow me to bring structure and calm to fast-paced, dynamic settings. My goal is always to be the person others can count on—for both precision and compassion.

PROFESSIONAL EXPERIENCE 

Indeed - Research Operations Coordinator (Contract) Remote | Nov 2024 - Apr 2025- Coordinated 20+ remote research and GenAI projects, aligning deliverables, schedules, and communications across global teams.- Scheduled and facilitated virtual meetings with clients and stakeholders; documented outcomes and ensured timely follow-ups.- Produced weekly status reports using SQL and Excel; flagged timeline risks and suggested mitigation plans.- Authored onboarding guides and SOPs to standardize internal processes.- Collaborated with engineering and product leads to maintain data quality and regulatory compliance.

Google (via Cognizant) - UX Research Program Coordinator Austin, TX | Feb 2023 - Oct 2024- Supported 100+ global UX and IT research projects from initiation through delivery.- Created schedules, scope documentation, and status updates for stakeholders and leadership.- Facilitated weekly team syncs and risk assessments; maintained centralized documentation in Confluence and SharePoint.- Tracked progress and task ownership in Jira; ensured team accountability and clarity. 

Cognizant - UX Project Lead / Participant Recruiter Austin, TX | Aug 2021 - Feb 2023- Directed daily operations for 30-40 active projects, managing calendars, communications, and deliverables.- Developed SOPs, onboarding guides, and task trackers in Excel and Airtable.- Balanced competing priorities, adapted quickly to scope changes, and maintained high levels of accuracy and documentation. 

Office Depot - Print Services Manager Austin, TX | 2017 - 2020- Led operations of the print center, overseeing scheduling, quality control, and timely fulfillment of client projects.- Supervised a team of 4-6 associates; trained staff on new systems and ensured excellent customer service.- Managed vendor communications, inventory, and department reporting

EDUCATION & CERTIFICATIONS-

B.S. Communication & Advertising, Texas State University- Project Management Certificate, University of Texas- UX Research & Design Certificate, University of Texas