Chris Kehoe

Technical Writer with software engineering foundation and track record of creating clear, user-focused documentation across APIs, developer tools, and complex enterprise platforms. Experienced in translating intricate technical and financial concepts into accessible content for both technical and non-technical audiences. Skilled in managing structured content systems, streamlining onboarding through interactive guides and tutorials, and supporting AI knowledge tools. Strong on collaboration, with an excellent record working with cross-functional teams across fintech, software, utilities, and gaming industries.

InvestCloud - Los Angeles, CA

TECHNICAL WRITER | September 2023 - June 2025

• Created and maintained comprehensive documentation for InvestCloud’s digital financial platform, including API reference guides, developer onboarding materials, user manuals, and release notes.
• Collaborated cross-functionally with product managers, software engineers, and UX designers to translate complex financial and technical concepts into clear, user-centric documentation for both technical and non-technical audiences.
• Developed educational materials, including tutorials, guides, and interactive learning modules, for high-net-worth investors and financial advisors, helping them understand key concepts in investing, portfolio management, and wealth strategy using InvestCloud’s tools.
• Spearheaded management of structured content and topic-based authoring using tools like MadCap Flare and Confluence to improve documentation consistency and scalability.
• Designed interactive tutorials, learning modules, and quick-start guides to support client integration and accelerate time-to-value for new platform users.
• Ensured compliance with industry regulations and internal standards, contributing to enhanced clarity and a reduction in support requests.
• Managed version control and localization of documents across multiple global product lines using Git and Zendesk.
• Engineered knowledge base for internal AI tools, including Microsoft CoPilot and Glean, ensuring accurate information relevant to the end-user.

Anser Advisory - Los Angeles, CA

TECHNICAL WRITER | October 2022 - July 2023

• Wrote and edited Southern California Edison’s General Rate Case, enhancing the structure, readability, and overall quality, resulting in a 15% improvement in document evaluations.
• Conducted in-depth research and interviews with subject matter experts to validate and enhance the accuracy of the writing team's draft submissions, leading to a 20% reduction in errors and omissions.
• Gathered, analyzed, and distilled large volumes of data and information into tables, charts, and visualization aids to convey complex statistics in a succinct, comprehensible form.
• Enabled top review scores and ahead-of-schedule completion on SCE’s Corporate Real Estate GRC testimony by delivering high-quality writing, in-depth research, and meticulous attention to detail.

Career Development Sabbatical

Software Engineering Immersive | General Assembly | November 2021 - February 2022 

Completed 500+ hours of expert-led instruction in JavaScript, Python, and React and hands-on learning of fundamentals and the industry's most in-demand technologies. Developed projects including: 

• Slot Machine: An in-browser slot machine built with HTML, CSS, JavaScript 
• Renter-Venter: A CRUD application for tenants to rate and review their apartment building/rental, built with JavaScript, HTML, and CSS, and hosted on MongoDB. 
• Covid Tracker: A Covid-19 app built with Python, JavaScript, and a REST API in a Django framework that gives users real-time Covid-19 data and health tips to stay safe in the pandemic. 
• Movie Quotes Quiz: A movie quote quiz built with React, JSX, JavaScript, HTML, XML, and CSS 

Global Talent Immigration Law Group/Raynor and Associates - Los Angeles, CA

TECHNICAL/LEGAL WRITER | October 2018 – November 2021

• Wrote Client's O-1 and EB-1 Petitioner Letters, as well as RFE responses for submission to the USCIS.
• Conducted in-depth research into each client to construct the strongest case possible for submission to USCIS. 
• Composed strong case arguments based on legal precedence and entertainment industry knowledge to strengthen the client's petition; later adopted as a template by the entire firm to respond to similar case issues.
• Assessed cases for probable outcomes by researching black letter law and other legal authorities, comparing fact patterns to those of precedential cases.
• Communicated pertinent information to clients via phone, email, and mail.
• Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.

Square Enix Inc. - Los Angeles, CA

TECHNICAL LOCALIZATION WRITER | January 2018 – September 2018 

• Tested, edited, and localized in-game dialogue and text for multiple games, including Nier: Automata for Xbox One & The World Ends with You: Final Remix 
• Escalated issues discovered during QA testing to the QA Manager, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
• Identified and evaluated recurring problems in gameplay tests, providing detailed documentation of issues for review during triage meetings. 

EQ Games – New Orleans, LA

HEAD TECHNICAL WRITER | February 2016 – July 2017 

• Served as lead writer/editor for 10+ games, including Road Redemption, which has sold 500K+ copies and generated $5M+ in sales. 
• Acquired licensing to sell 3rd-party games from multiple developers, which increased profits as well as the company's visibility and prominence on Steam. 
• Executed additional functions, including video editing and customer service, contributing to team efficiency and product delivery. 

• Bachelor's Degree in English Writing from Loyola University New Orleans
• Graduate of General Assembly's Software Engineering Immersive Program