Charlene Cooper-Hamilton

I am a dedicated hard worker with determination and drive. I set a goal and go after it with diligence. I have over 15 years in Customer Relations and have adapted the moto that every client or customer will walk away satisfied. Understanding that first impression makes all the difference in lasting relationships, I strive to build good and lasting relationships with my clients, never making promises that I knows I cannot keep. I have been serving the public for years

Key Skills 

Data Entry & Management: Skilled in accurate and efficient data input, record maintenance, and multi-system usage.  Excellent verbal and written communication abilities.

Customer Service Expertise: Extensive experience in handling customer inquiries, resolving complaints, and managing escalations. 

Software Proficiency: Advanced skills in Microsoft Office (Word, Excel), telecommunications systems, and customer management platforms. 

Problem Solving Proven ability to handle complex issues, particularly in claims adjustment and fraud investigations. 

Highly organized with a strong focus on data accuracy and compliance with industry standards.

Bok Vocation Tech- High school

Orleans Tech. Computer Science