Chad Mirza

Experienced Information Technology professional with a focus on product ownership and financial systems. With a rich history of working across various sectors such as finance, healthcare, and the cruise industry, I specialize in aligning technology with strategic business goals. My experience ranges from directing discovery sessions to managing product roadmaps using Agile methodologies. I have successfully led the design and implementation of complex systems, driving process improvements and fostering collaboration between cross-functional teams. My abilities extend to communicating with C-Level executives, overseeing design requirements with a user-centric approach, and utilizing a wide array of tools like Jira, Confluence, Microsoft Teams, and Oracle Financials. I'm committed to problem-solving, continually seeking to transform business needs into actionable product requirements while streamlining processes and enhancing efficiency.

Digital Product Owner, Accounting & Finance

Norwegian Cruise Line – Doral, FL (11/2021 to 06/2023)

• Managed end-to-end product development from discovery to deployment using Agile methodologies.
• Defined key performance metrics and success criteria, ensuring alignment with business objectives.
• Collaborated closely with cross-functional teams for effective product adoption and continual improvement.
• Conducted customer and stakeholder feedback sessions to inform product strategy and roadmap.
• Established relationships with platform-licensing vendors to ensure timely issue resolution.

Finance Product Owner II, Information Technology

Solstice Benefits, Inc. – Plantation, FL (08/2020 to 07/2021)

• Successfully launched and scaled a financial reporting enhancement project, reducing manual workload.
• Managed the Agile product development cycle, working closely with developers, business analysts, and QA teams.
• Led stakeholder meetings to provide status updates and gather valuable feedback for iterative improvements.
• Developed recommendations for future platform enhancements, evaluating build/buy options.

Senior Capital Analyst

Carnival Cruise Line – Miami, FL (10/2018 to 06/2020)

• Spearheaded the design and hybrid development of a global capital planning application, using Agile methodologies.
• Identified and resolved system issues and defects, ensuring seamless integration with existing infrastructure.
• Gathered and analyzed user feedback to drive improvements and refinements to the application.

Systems Analyst, ERP (Contractor)

Citrix Systems, Inc. through Insight Global – Fort Lauderdale, FL (08/2017 to 10/2018)

• Actively participated in the development and implementation of a subscription-based billing software using Agile framework.
• Developed and maintained test scripts for quality assurance, encompassing user acceptance, smoke, and regression testing.
• Served as a liaison between technical and non-technical stakeholders, ensuring clarity in communication and requirements.

Bachelor's Degree in Business Administration, Finance 

University of Missouri – Kansas City (9/2009 to 12/2012)