Casey Nelson

I am a communications professional with a strong background in customer experience, marketing support, and creative media. With over seven years of experience in customer-facing roles, I’ve developed expertise in relationship building, problem-solving, and delivering engaging brand experiences.

My academic foundation—a Bachelor’s in Communications with a business concentration—paired with hands-on experience in retail, marketing, and media production, allows me to bridge strategy with execution. I’m skilled at navigating multiple systems, creating digital content, and adapting communication styles to meet diverse audience needs.

Driven by values of equity, creativity, and collaboration, I thrive in roles that combine customer engagement with storytelling. Whether managing brand communications, supporting marketing campaigns, or building community connections, I bring empathy, adaptability, and a commitment to meaningful impact.

I bring 7+ years of customer-facing and communications experience across retail, hospitality, and creative industries. At The VU Cinema Café and Roaster (2019–2025), I managed customer service, technical troubleshooting, and media catalog systems, building long-term client relationships and improving retention. At Patagonia (2022–2023), I guided customers through product education and repair services, contributing to loyalty and brand engagement. Earlier, at Marine Layer (2017–2019), I consistently exceeded sales goals while handling keyholder responsibilities and operations management.

In addition to retail and service roles, I have strong creative and communications experience. I’ve produced and promoted independent music projects, hosted a video web series highlighting local artists, and developed digital content using Adobe Suite, Canva, and Ableton. This mix of customer engagement, technical adaptability, and creative communication gives me a unique skill set for roles in communications, marketing support, and customer experience.

I earned an Associate’s Degree in Sociology from Bunker Hill Community College, where I developed a strong foundation in social systems, equity, and community dynamics. I then completed my Bachelor’s Degree in Communications with a Business Concentration at Southern New Hampshire University, where I gained skills in communication strategy, marketing, and organizational practices. My studies have strengthened my ability to connect with diverse audiences, adapt messaging to different contexts, and support both creative and business-focused communication goals.