Carlene Duncan

Strategic leader with 20+ years driving enterprise transformation, omnichannel strategy, and analytics innovation across biopharma and healthcare. Brings Fortune 500 experience with Pfizer, J&J, and HCA, reinforced by Columbia education and Six Sigma expertise. Proven in architecting patient identification frameworks, deploying predictive models, and accelerating diagnosis in rare and underdiagnosed conditions. Recognized for unifying cross‑functional execution, rapidly surfacing optimization levers, and delivering measurable impact. Trusted to lead enterprise strategy across commercial, digital, and operational domains—translating future state vision into execution ready solutions that enhance brand performance , customer engagement and enterprise impact.

Delivers enterprise‑scale omnichannel ecosystems rooted in customer journey mapping, channel integration, and seamless experiences. Consolidates fragmented brand touchpoints into unified systems that elevate engagement, credibility, and commercial outcomes. Expert in operationalizing complex commercial, digital, and stakeholder objectives into cross‑functional frameworks that accelerate innovation, improve time‑to‑impact, and maximize ROI. Orchestrates dynamic customer experiences through precision‑targeted messaging and journey‑aligned content activation—adaptable across regulated, customer‑centric, and innovation‑driven industries.