Camille Albury

I’m currently looking for a long-term career that I am able to grow with. I am capable and quick-to-learn while being a self-disciplined and trustworthy employee. I strive for excellence in all that I do and hope to contribute a great deal toward the betterment of this company if you’ll give me the opportunity to. 

Authorized to work in the US for any employer Work Experience

Pharmacy and Inventory Manager

Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present

• Began my career here in the Reception position.

• In conjunction to the reception duties I went through all paperwork from the day prior to ensure all documents had been entered into the system correctly including charges, declined services, weights, temperatures etc...

• Ensured all inventory items are accurately represented in Cornerstone

• Semi-Annually counted all inventory by hand

• Met with Distributor Representatives to maintain healthy relationships

• Joined purchasing groups to get larger discounts for items the practice is in need of

• Ensured new staff is fully trained in the departments I had experience in

• Found reputable companies for large projects the practice required including repairing our parking lot, installing hurricane proof windows and doors, getting a property survey, replacing our fence, soundproofing for the kennel, etc...

• Reminded clients via text that their pet is due for services and medications individually

• Filled medications for all appointments and prescription requests via text or phone calls

• Mailed out medications that are approved by a doctor to a confirmed address

• Stocked necessary inventory for the entire practice (e.g. medications, equipment, cleaning products, etc...)

• Ensure the budget stays within the Practice Owner’s limits

• Added new inventory items into our system

• Created written prescriptions for the doctor(s) to review, sign and (if necessary) add refills

• Ensured we were had proper documentation and licensing in order to acquire controlled substances • Contacted the reverse distributor with any controlled medications that expired and sent them to the reverse distributor and/or properly disposed of them

Reception Manager

Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present

• Directed phone calls to management, doctors and technicians

• Fear Free Certified

• Acquired payments from clients in exchange for our medical, boarding and grooming services • Checked all paperwork to ensure all provided services are accounted for

• Trained new hire’s to operate Cornerstone Software efficiently

• Correctly ran the End of Day/Month/Year protocols both physically and within Cornerstone

• Put together the necessary paperwork for all patients with appointments several days in advance and adjusted as needed

• Provided professional customer service needs regardless of the stress level of the environment

• Obtained an updated weight for every patient that came in

• Ensured all technicians and doctors were aware when their next appointment arrived, what it was for, and the patient’s immediate information

• Scanned all necessary documents including previous medical records, radiology reports, emergency reports, etc... into their patient file

• Ensured daily checklists were completed at the end of every day

• Ensured all reception staff were completing daily tasks appropriately

• Created and implemented a new training program consisting of a detailed training guide and checklist to complete prior to their 90 day performance review

• Interviewed and hired new reception staff once their background check had been cleared

• Terminated employee(s) if job requirements were not met and/or protocols were not being followed • Created weekly schedules and posted them 3 weeks in advance

• Approved vacation and time-off requests

• Facilitated staff department changes when scheduled employee’s called out of their shift

• Consulted with the managers in other departments to create and implement protocols to streamline the client and patients overall experience

• Ran End of Day/Month/Year Reports to stay up to date on all new information in order to adjust the company’s budget accordingly

• Ran weekly reports to ensure all financial transactions were accounted for and entered correctly in Cornerstone across all accepted forms of payment

Assistant Manager

Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present

• Third promotion within the practice, began in Reception and earned a promotion to Reception Manager and the most recent being the Office Manager.

• Input data gathered from the doctor’s commission reports into the ProSal chart at the beginning of every month for the practice owners’ records.

• Facilitate staff schedules and Time-Off Requests.

• Submit payroll into our practice owner for direct deposit payment.

• Oversee multiple departments on a daily basis to ensure that the hospital was able to provide the most streamlined and efficient experience to clients and patients.

• Create and implement new protocols in order to adapt to the opening of a secondary location.

• Manage and oversee projects to completion of the practice owner’s satisfaction.

• Create daily checklists for the Reception Department and follow-up with staff to ensure all tasks were completed for the day.

• Create new daily protocols for staff.

• Facilitate staff changes between two locations.

• Bookkeep for two practices, create deposits after confirming all payments listed have been acquired accurately, made note of any discrepancies and corrected them for the practice owner to review.

• Take deposits to the bank and make sure both locations had the appropriate float in the cash registers. • Create training manuals and checklists for new hires.

• Invest in employees by enrolling them in the appropriate courses to further their experience and knowledge-based skill set and work with staff one-on-one to refine their newly acquired skills and provide help if needed.

• Meet with doctors on a regular basis to ensure an open line of communication between the doctors and the other departments for a more transparent and healthy work environment.

• Evaluate employees and provide them with a performance review in order to communicate expectations, encouragement and constructive criticism if necessary.

• Interview and hire new employees for the reception, technician, assistant and pet hotel departments. • Schedule Lunch & Learns with representatives of the distributors we typically use to discuss their new products and go over any questions staff may have regarding other products they carry.

• Organize large events for the hospital, such as an Open House for the second location.

• Order supplies for every area of both hospitals, office and inventory alike.

• Prepare for the opening of the second location by ensuring all furniture, equipment, medications, food and furnishings were accounted for.

• Set up an entirely new phone system for the original practice and implement it in the second practice once opened and customized it to the hospital’s specific needs and wants.

• Act as the practice owner’s right-hand, carry out all requests and duties appropriately.

• Act as the billing department for the two locations, including the Rescue organizations and Police departments that brought their K9’s to the practices.

• Run appropriate reports in order to make necessary changes for both practices to further grow.

• Manage social media marketing in order to advertise and grow an online presence for the benefit of the hospital.

• Terminate employee(s) if job requirements were not met and/or protocols neglected to be followed.

Marina Manager

Man-O-War Marina - Man-O-War Cay, Abaco August 2017 to September 2019

• Know how to use and operate Quickbooks, Microsoft Excel, Microsoft Word, etc...

• Completed payroll for the entire Marina staff (Gas station staff, Restaurant staff, Marina staff, Boutique staff)

• Provided our restaurant staff with the correct amount of float for each shift

• Approved vacation and time off requests

• Facilitated staff department changes when scheduled employee’s called out of their shift

• Created work schedules for all staff

• Ensured all areas of operation were running smoothly and fixed any issues that would arise

• Provided excellent customer service regardless of the stress level of the environment

• Provided recommendations of services required by customers (e.g. sail repair, engine repair, etc...) • Ordered all clothing, jewelry and decor for the Boutique

• Ordered fuel shipments and scheduled their delivery to our fuel dock

• Coordinated all staff meetings

Customer Service Representative/Concierge

Firefly Sunset Resort - Elbow Cay, Abaco January 2016 to August 2017

• Directed phone calls to requested personnel

• Created the float bags for the restaurant for each shift

• Assisted in ordering items for the boutique

• Entered everything correctly into the point of sale system and set the pricing accordingly

• Acquired payments in exchange for our services (example: housekeeping services, villa reservations, boutique purchases, food and drinks from the restaurant, etc...)

• Assisted in fittings for the resort swim wear and clothing when needed

• Ensured the villas were stocked with any provisions requested by the guests prior to their arrival

• Consistently provided excellent customer service regardless of the stress level of the environment

• Provided a personalized experience for each guest according to their individual needs

• Scheduled excursions based on their interests (example: fishing trips with local fisherman, “island hopping” with a certified captain, etc...)

• Reserved rental vehicle(s) for the guests to use during their stay (example: golf cart(s), boat(s), etc...) • Responded to all guests inquiries via email or phone call

• Reserved tables for patrons in the restaurant for dinner service

• Closed all public services when we were booked for a wedding

• Decorated and catered to the guests requests in preparation for a wedding

High School Diploma from Mary E. Albury High School located on Man-O-War Cay, Abaco, The Bahamas

September 2012 - June 2016