Brooke Muse

“Vision-driven change agent with career-long record of business development, client relations, and team management success for leading organizations”

I paid $75 for a resume writer to summarize me like that, so I guess it's a good place to start. You can clearly tell that I never met the person who wrote that, they only saw my experience. If they met me, it would look more like this,

“Surprisingly odd character with a track record of strange life experiences, undying will power, and one who leads organizations with empathy and humor"

I am most happiest when I am in an environment where being my authentic self flows naturally. That's why I landed in Hospitality, because that's I connect with people easiest. I can't say exactly who I am, because I'm constantly learning and evolving. But, I have watched how I can make people laugh, rile up a crowd, navigate a solution with an angry guest, make a million dollar sale, and most importantly - teach others like I am taught every day. I may not be perfect, but I have stellar experience because I'm unforgettable. Let me prove that to you. 

DREAM INN, SANTA CRUZ, CA


FOOD AND BEVERAGE MANAGER, JUN 2023 — PRESENT
* Managed the Jack O’Neil Restaurant, lounge, Dream Inn banquet events, in room dining, the pool and the coffee cart.
* Created and edited BEOs to record consumption, manage delivery of services, etc.
* Resolved conflicts between staff and served as the main point of contact for customer complaints.
FOOD AND BEVERAGE SUPERVISOR, APR 2023 — JUN 2023
* Received “Service from the Heart” training on how to go beyond the guest's expectation.
* Delegated pool attendants to enforce rules and maintain the pool deck in excellent physical condition.
* Organized the weekly pool events and ensured delivery of amenities to guests.
* Went above and beyond for guests receiving positive reviews in guest feedback surveys.
* Assisted in the Jack O’Neil lounge with hosting, expediting, running food, and bussing.
* Assisted In Room Dining with pickups, call backs, deliveries, and Dream Makers.

HUMANITIX, DENVER, CO, JUN 2022 — NOV 2022
BUSINESS DEVELOPMENT EXECUTIVE
* Expanded the sales pipeline by developing new accounts while maintaining existing accounts to maximize total ticket revenue from event organizers.
* Established an extensive business network through attendance at networking events to generate B2B leads, cultivate relationships, and promote brand recognition.
* Performed additional tasks for the Account Manger to assist with new user calls.
* Built the sales team by interviewing candidates and contributing to hiring decisions of new sales reps.
* Facilitated comprehensive training to educate new sales reps in company processes.
* Collaborated with senior leadership to develop training procedures for Sales Development Representatives.
* Oversaw the progress of new sales reps, providing coaching and mentorship to facilitate performance improvement.
* Spearheaded outbound reach to drive growth in defined territories by prospecting and cold-calling 40 leads a day.
* Prioritized calls to C-level decision makers to discover mission critical priorities, budget, and purchase timeframes.

SNAPDOCS, DENVER, CO


SALES DEVELOPMENT REPRESENTATIVE, APR 2022 — MAY 2022
* Prospected and generated new leads while maintaining existing accounts.
* Updated and maintained account information using tools such as Salesforce, Salesloft, and Zoominfo.
* Conducted cold-calls to arrange meetings for the TMBA 2022 with prospects.
SNAP SERVICES SPECIALIST, AUGUST 2021 — JUNE 2022
* Ideated and designed a software development solution to consolidate and organize “unsigned” orders, which was
* later implemented, reducing company COGS (costs of goods sold) by 30%.
* Leveraged strong verbal, written, and interpersonal communication skills while managing cross-functional execution.
* Demonstrated an improvement rate of 2% per week during training.

BEST WESTERN PLUS, SAN LUIS OBISPO, CA, JUL 2020 — NOV 2020
FRONT OFFICE MANAGER
* Identified sales opportunities and performed other sales activities to secure group business and hotel event bookings.
* Standardized front desk training procedures by implementing a comprehensive training manual for the PMS software.
* Amplified Rewards Member enrollment by 200%.
* Managed all third party communication, subsequently boosting hotel ratings.
* Exercised diplomacy and communication skills to manage complaints and emergencies.
* Trained and mentored staff members, all of whom received an average score of 98% in guest satisfaction.

FIRST LEAP, NANJING, CHINA, MARCH 2019 — OCTOBER 2019
FOREIGN TEACHER
* Developed and facilitated engaging, informative English classes for K-6 students.
* Educated students in English writing and speaking through PowerPoint presentations.
* Facilitated demonstration classes to generate interest, boosting enrollment by 5%.
* Engaged with prospective clients to discuss program offerings.

BACHELOR’S DEGREE IN TOURISM & HOSPITALITY MANAGEMENT

2019; Johnson & Wales University, Providence, RI; Summa Cum Laude; GPA: 3.98