Brooke Jenkins

I am an individual who has perfected my customer service skills through many years on the job. I am customer obsessed and passionate about helping them solve their problems and making their day a little brighter.  I do this by being detail oriented, organized and focused on goals that will ultimately make their experience better. 

I have worked in the customer service field for over 10 years.  First as a contractor and later as a fulltime employee with Intuit.  During this time I assisted customers through email, phone and chat. I consistently  met and exceeded goals while adhering to company policies. 

 I have trained, upskilled and lead teams where we have consistently exceeded goals. 

I have observed and monitored agents and analyzed data, to find knowledge gaps. Once found, I developed upskillings and distributed them to agents, then later analyzed data to ensure they were implemented. 

Mountain Empire Community College