Brandon Yau

Hello, my name is Brandon. I graduated with a Bachelor's Degree in Business management from the University of Illinois at Chicago. Currently, I work as a Welcome Desk Agent for W Chicago-Lakeshore, and I've had multiple job experiences in customer service and almost 2 years in the hospitality industry. I'm currently looking for jobs regarding to recruitment and business development due to my interests in these fields as well. 

Welcome Desk Agent                                                                                                                       04/2024 – Present

W Chicago - LakeShore                                                                                                                                 Chicago, IL

• Creating a welcoming atmosphere for guests and colleagues alike
• Dealing with heavy volumes of check-ins and check-outs daily
• Being highlighted in showing high percentages for elite appreciation for three months consecutively
• Becoming the highest Marriott Bonvoy enroller for two months consecutively 
• Check-in/check-out hotel guests courteously and efficiently; processing payments based on established hotel procedures and provide information and assistance to all guests and visitors
• Handling cash transactions through different purchases and amenities

Guest Sales Representative/Front Desk Agent                                                                     10/2022 – 11/2023

The Royal Sonesta Chicago Downtown                                                                                                   Chicago, IL

• Creating a welcoming atmosphere for guests and colleagues alike
• Dealing with heavy volumes of check-ins and check-outs daily
• Work closely with Sales team to help manage room group resume reservations
• Offering upsell to raise guest scores and satisfaction
• Check-in/check-out hotel guests courteously and efficiently; processing payments based on established hotel procedures and provide information and assistance to all guests and visitors
• Handling cash transactions through different purchases and amenities

Barista                                                                                                                                           07/2019 - 10/2022

Starbucks Coffee Company                                                                                                                      Chicago, IL

• Monitor partner morale and performance and communicate with store manager
• Perform work that is routine and organized 
• Facilitated training for 5 new partners by helping them get accustomed to daily shift protocols and responsibilities
• Knowledgeable in crafting various beverages following the company’s recipes and ensuring customer satisfaction 
• Established strong relationships with customers to create repetitive business 

Receptionist/Cashier                                                                                                              06/2015 – 03/2019

Basics Hair Salon                                                                                                                                        Chicago, IL

• Enhanced knowledge of hair products to be able to accommodate client questions 
• Handled incoming and outgoing telephone calls with an overall customer satisfaction score of over 80% in 2017 and 2018 
• Operated a welcoming environment by greeting clients, signing them in, and seating them
• Performed a variety of administrative and clerical tasks 

B.S. in Business Management from University of Illinois at Chicago