Bonnie McLain

I want to be part of a dynamic, energetic team creating cutting-edge, user-centric, ethical technology solutions.

My goal is to be part of a team who is bridging the gap between humans and machines, providing seamless and efficient solutions that empower individuals and businesses to exceed their goals in this increasingly digital world while constantly pushing the boundaries of AI, ML, NLP, NLG and chatbot design.

AI will never replace humans, but humans using AI will replace humans who do not and I want to be a shaping force in what that future looks like.

Experience

Experience
Natural Language Processing Strategist/Project Manager
Deloitte
Aug 2018 - Present · 7 yrs 2 mos 
Hermitage, TN
Lead the team that delivered and trained all chatbot skills

Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production

Trained enterprise ecosystem with over 4,000 distinct endpoints

Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data

Oversaw data analytics and design of custom dashboards to report efficacy data

Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone

Delivered Scaled Agile, waterfall, and Kanban

Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements

Developed and maintained standards that incorporated company guidelines and chatbot best practices

Developed and lead Citizen Trainer/Citizen Developer program

Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries

Creation of course materials

Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support

Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainers
Product Design, Critical Thinking and +25 skills
Talestry logo
Natural Language Processing Strategist
Natural Language Processing Strategist
Talestry · Full-timeTalestry · Full-time
Aug 2018 - Jan 2020 · 1 yr 6 mosAug 2018 to Jan 2020 · 1 yr 6 mos
United States · On-siteUnited States · On-site
Led the team building custom coded bots

Served as a consultant for the POC developing the first low code/no code chatbot platform

Led dev scrums, trainer scrums

Captured business requirements and led end-to-end project delivery

Offered Specialist Role as a full-time position

Lead the team that delivered and trained all chatbot skills 

Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production 

Trained enterprise ecosystem with over 4,000 distinct endpoints 

Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data 

Oversaw data analytics and design of custom dashboards to report efficacy data 

Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone 

Delivered Scaled Agile, waterfall, and Kanban 

Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements 

Developed and maintained standards that incorporated company guidelines and chatbot best practices



Developed and lead Citizen Trainer/Citizen Developer program 

Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries 

Creation of course materials 

Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support 

Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainer

Experience

Deloitte logo
Natural Language Processing Strategist
Natural Language Processing Strategist
DeloitteDeloitte
Aug 2018 - Present · 7 yrs 2 mosAug 2018 to Present · 7 yrs 2 mos
Hermitage, TNHermitage, TN
Lead the team that delivered and trained all chatbot skills

Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production

Trained enterprise ecosystem with over 4,000 distinct endpoints

Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data

Oversaw data analytics and design of custom dashboards to report efficacy data

Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone

Delivered Scaled Agile, waterfall, and Kanban

Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements

Developed and maintained standards that incorporated company guidelines and chatbot best practices

Developed and lead Citizen Trainer/Citizen Developer program

Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries

Creation of course materials

Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support

Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainers
Product Design, Critical Thinking and +25 skills

Natural Language Processing Strategist/Project Manager
Talestry · Full-time
Aug 2018 - Jan 2020 · 1 yr 6 mos

Led the team building custom coded bots

Served as a consultant for the POC developing the first low code/no code chatbot platform

Led dev scrums, trainer scrums

Captured business requirements and led end-to-end project delivery

Offered Specialist Role as a full-time position

Led the team building custom coded bots 

Served as a consultant for the POC developing the first low code/no code chatbot platform 

Led dev scrums, trainer scrums 

Captured business requirements and led end-to-end project delivery 

Offered Specialist Role as a full-time position

Masters Degree

Cognitive Linguistics (Psychology)