Ashley Stenger

Dynamic and results-driven management professional with over 10 years of comprehensive experience in medical administration and dental office management, retail leadership, and customer service. Proven record of success as a Retail Store Manager at Gap and Office Manager at dental office leading diverse teams to achieve performance and service excellence.

Skilled in staff supervision, payroll management, and financial operations, with expertise in EMR systems (Dentrix, Athena) and office software (Microsoft Office Suite, QuickBooks, ADP, UKG/UTM). Adept at fostering positive relationships with patients, clients, and staff while maintaining seamless day-to-day operations. Recognized for leadership, adaptability, and commitment to efficiency and exceptional service quality.

Front Office Manager / Receptionist – Philadelphia Dentistry (June 2010 – December 2025, Philadelphia, PA)

Delivered outstanding customer service by greeting patients, managing phone lines, scheduling appointments, and verifying insurance (HMO/DMO).

Utilized Dentrix and Athena for scheduling, billing, insurance verification, and record management.

Processed claims, billing, and prior authorizations; followed up on EOBs and payment denials to ensure timely reimbursement.

Supervised a team of 10, overseeing payroll, hiring, training, and performance evaluations.

Improved office efficiency, reduced claim denials, and enhanced insurance reimbursement rates through workflow optimization and team training.

Retail Store Manager / Payroll Specialist – Gap (May 2006 – April 2010, Philadelphia, PA)

Managed daily store operations, staff scheduling, payroll (using UKG/UTM), and performance evaluations.

Recruited, trained, and motivated sales associates to meet customer service and sales goals.

Handled customer concerns, implemented in-store promotions, and maintained visual merchandising standards.

Monitored sales trends, managed inventory, and ensured accurate cash and credit transactions.

Boosted sales and productivity through staff development, promotional strategies, and improved store organization.

Education & Certifications Summary

Associate’s Degree in Medical Administrative Assisting
Lincoln Technical Institute – Philadelphia, PA
August 2009 – April 2011

Graduated Magna Cum Laude (GPA 3.5–3.9).

Earned multiple certificates of recognition and appreciation for assisting in student training and orientation.

Provided instruction in phlebotomy and EKG procedures, helping new students master proper clinical techniques.

Certifications

HIPAA: Introduction to Protecting Healthcare Data – Completed March 2025

Bloodborne Pathogens (BBP) for Healthcare Professionals – Completed March 2025

Skills

Dental Office & Administrative Management

Store Management

Bilingual: German (Expert)