
April Le Febvre
Customer Service / Support
About April Le Febvre:
My name is April Le Febvre. I have been in management for over 8 years. I started out managing in storage. I managed multiple properties, completing leases, organizing and maintaining important paperwork, giving great customer service, and utilizing POS. From there I Followed my dream of becoming a Baker. I have spent the past 5 years Managing Numerous bakeries from inside restaurants to stand alone Bread Bakeries, either as the Lead, assistant, or replacement GM. I take pride in my Organizational skills, Task prioritizing and time management.
Experience
Mediterra Bake House- Assistant Production Manager, Coolidge AZ 2022- Present
- Performs weekly inventory and ordering
- Built Rapport with venders
- Scaled ingredients from scratch recipe
- Mixed dough using multiple techniques in large quantities
- Used different forming methods
- data entry, invoice processing, Excel, imputing customers orders, and recipes
- Aided other departments as needed
- Managed Staff
Einstein Brothers Bagels- Baker/ Assistant GM, Gilbert AZ 2022- 7/2022
- Performs opening tasks
- Bakes Bagels and pastries•
- Assembles sandwiches and prepares beverages
- Runs POS
- Writes schedules
- Performs weekly inventory and ordering
Proof Bread Bakery-Lead Mixer, Mesa, AZ 2021-2022
- Scaled ingredients from scratch recipe
- Mixed dough using multiple techniques
- Made large quantities of Bread and pastry dough’s
- Used different forming methods; hand forming breads and lamination machines for pastries
- Baked and topped breads and pastries
Queen Creek Olive Mill- Lead Baker, Queen Creek, AZ 2019-2021
- Created new recipes
- Baked all pastries and breads for daily service
- Piped and decorated all pastries
- Created and rotated a seasonal baked good menu
- Came up with monthly pairing with in house items
- Ordering, inventory, data entry, scheduling, Waste logs
- Aided other departments in day to day tasks
Kneaders- Head Baker, and Head Pastry Chef, Mesa AZ 2017-2019
- Baked from scratch bread for 3 locations daily
- Weighing ingredients, mixing until gluten window has been obtained, forming, and baking.
- Received certification for demonstrating proficiency in upholding the Kneaders brand in Bread Baking
- Completed special bread orders as well as pastry orders• Piped and decorated all pastries
- Aided other departments as needed, both on the line, and FOH
- Scheduling, Ordering, Setting and executing Par sheets, Editing recipes
Life Storage - Associate Store Manager 04/2016 – 9/2017
Mesa, AZ
Maintain property and units by cleaning, and performing mild maintenance.
• Know products, their uses and benefits.
• Make phone calls to confirm new reservations, and to delinquent customers to help avoid
extra fees.
• Leads inventory operations.
• Provides customer service by acknowledging the customer, identifying customer needs,
and resolving customer issues and concerns.
• Ability to effectively train new employees on all procedures related to employment.
• Makes sure that their cash drawer is kept balanced and the office is kept clean.
• Accurately and effectively handle all money transactions.
• Maintains a safe working environment by teaching and following company policies and
procedures.
• Maintains merchandise presentation.
Public Storage - Property Manager 07/2013 – 04/2016
Gilbert, AZ
• Utilize scripts and execute lease presentation.
• Maintain property and units by cleaning, and performing mild maintenance.
• Utilize Customer needs sheet to get a proper idea on what a customer is storing to be
able to find them the right size unit to fit their needs.
• Know products, their uses and benefits.
• Make phone calls to confirm new reservations, and to delinquent customers to help avoid
extra fees.
• Leads inventory operations.
• Provides customer service by acknowledging the customer, identifying customer needs,
and resolving customer issues and concerns.
• Ability to effectively train new employees on all procedures related to employment.
• Makes sure that their cash drawer is kept balanced and the office is kept clean.
• Accurately and effectively handle all money transactions.
• Maintains a safe working environment by teaching and following company policies and
procedures.
• Maintains merchandise presentation.
Education
Certified Head Baker 2019
St. Clair HS, St. Clair MI 48079: Graduated 2007
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