Anneva Salem

My name is Anneva and have over 25 years in customer service experience. That experience has mostly been as a Certified Pharmacy Technician, Retail, Hospitality and as an Account Executive. I have switched job hats and places of residence quite often that I am adept at facing new challenges and adapting to that new environment. 

Anneva is an experienced pharmacy technician with a track record of exceptional customer service and clinical support. At Humana Pharmacy, served as a remote intake specialist, handling patient, pharmacist, and pharmacy calls, while providing resolutions and de-escalating tense situations. Proficient in using various computer applications to ensure efficient operations. At Target/CVS Pharmacy, demonstrated proficiency in prescription processing, guest assistance, inventory management, and team collaboration. Consistently recognized as a "Top performer" for executing tasks with excellence and maintaining proper equipment functionality. She is available for an interview with just 24 to 48 hours' notice and is ready to commence work immediately if offered the opportunity.

Skill Matrix

 Experience:

Elevance Health

CarelonRx  | December 2023-July 2024

Pharmacy Technician – Remote

• Verifies member information and inputs data

• Educates members on pharmacy based rules related to prescriptions and medication resources or assistance programs.

• Processes prior authorization requests from physician offices and ensures compliance with Medicare requirements; informs relevant parties of all prior authorization determinations.

• Provides resolutions and grievances and appeals issues.

• Respond to inquiries from physicians, sales team, internal calls and members related to formulary and prescription benefits.

Humana Pharmacy| April 2020- May 2023

Consultative Certified Pharmacy Technician 2|Clinical Services-Remote

• Intake for all calls from patients, pharmacists, and pharmacies.

• Performed varied activities and moderately complex administrative/operational/customer support assignments.

• Performed computations while evaluating member’s concerns and answering questions within our scope regarding medications/prescriptions and hand call off the pharmacist when appropriate. At times needing to de-escalate tense calls all the while remaining positive and proactive to contribute to having a positive customer service experience.

• Used multiple computer applications while taking the initiative to provide resolutions for all calls within my scope of practice.

• Interacted with internal partners (leaders and peers) and external partners (patients and providers) via phone, instant messenger, and email.

Target 2003-2015/CVS Pharmacy inside Target, Irving, Watauga, Fort Worth, Lake Worth -TX

Certified Pharmacy Technician

• Greet all guests and provide prompt and courteous service while in accordance with HIPPA regulations and Patient Privacy rules. Receiving written prescriptions or telephoned refill requests

• Assist guests in locating over the counter medications and deferring to the Pharmacist for recommendations and consultations.

• Working as a team when typing and filling prescriptions and recognizing company insurance and calling insurance for paid claim resolutions.

• Assist in training personnel when delegated and ensuring needed pharmacy supplies are well stocked by maintaining good communication in the pharmacy and the store.

• Keeping perishable merchandise rotated in accordance with store policy and maintaining inventory logs.

• Maintaining proper refrigeration by logging temperatures and ensuring equipment (but not limited to include) computer, printer, register, fax machine and phone is in good working order.

• Habitually recognized as “Top performer” within Target Pharmacy for executing all tasks with excellence.

Target/Price Accuracy, Irving TX |2006-2008

Team Lead

• Lead a team to own accurate and current signing and pricing of merchandise.

• Complete daily label and price changes in addition to printing and running price accuracy report.

• Work closely with all store team members and leaders to ensure price accuracy throughout the store.

• Communicate daily with leader on duty and asset protection of any issues with vendors or product shortages.

Target/Guest Service Team Lead/Supervisor- MN and TX |2003-2006

• Supervise daily operations of front lanes.

• Responsible for coaching and performing reviews for individual team members and partnering with Human Resources on disciplinary actions.

• Responsible for maximizing productivity and quality of team, individual team members and workplace all the while ensuring FAST AND FRIENDLY service to our guests.

• Ensuring proper training for 50+cashiers/cart attendants/food service have been met in order to empower individuals to reach performance expectations. Provided ongoing coaching and development of team members.

• Communicating procedure and system changes to team members. Interaction with all team members to maximize communication between departments.

Data Recognition Corporation, Minnesota|2000-2003

Account Manager

• Consultation/Client Services

• Provides consultation and assistance to clients during project development regarding the printing production process including how to coordinate and facilitate the project’s requirements in a timely manner.

• Formulating and preparing print requests, assisting in design, and typesetting, choosing appropriate paper and ink combinations, and the impact of choosing the appropriate paper quality for the finished print job.

• Recommends various printing systems.

• Conducts cost analysis and timeline impacts for specified projects; acts as a technical resource to advise outside agencies, clients regarding appropriate printing and production methods to meet print needs within budgeted goals. Coordinates competitive quotes and prices, printing, and production requirements with outside vendors as necessary.

Education

• California State University Bakersfield

Major in Political Science with Pre Law-Emphasis Major

Dual Minor in Theatre and Asian Studies

• St. Catherine University-St. Paul, MN

School of Nursing student