Anna Chaplin

This document outlines Annalee Chaplin's professional experience, skills, and education, highlighting her administrative and customer service expertise.
Annalee is an organized administrative professional with strong multitasking abilities and a focus on productivity and service quality.
She has experience in guest services, business office administration, sales, invoicing, and managing client and vendor relations.
Current roles include Animal Educator & Caregiver at Nurtured by Nature and Business Manager at RA Chaplin Construction, where she oversees operations, HR, marketing, and customer relations.
Previous positions include Customer Service Lead at WinCo Foods and various roles in the restaurant industry, emphasizing customer satisfaction and cash management.
Annalee graduated from Rosamond High School in California.
 

Business Manager RA Chaplin Construction | Oceanside, CA August 2013 to Present Manage day-to-day business operations, HR and public relations. Acquire new customers through improved conversion techniques such as email follow-up messages. Complete bi-weekly payroll and coordinated record keeping. Communicate with customers and vendors positively with particular attention to problem resolution. 

Animal Educator & Caregiver Nurtured by Nature | Valley Center, CA July 2020 to December 2023 Follow all exotic pet care instructions, including dietary needs. Observe animal details such as size, condition, behavior and eating habits and document data. Keep enclosures, play yards and grooming areas neat and clean. 

Customer Service Lead and Cashier WinCo Foods | Oceanside, CA December 2019 to December 2019 • Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies. • Welcome customers provide assistance and respond to their concerns. • Manage customer transactions both cash and card payments. 

Customer Service/Server/Restaurant Waitress Start Fresh Cafe | Oceanside, CA March 2016 to October 2018 Greeted new customers and built immediate positive connections with guests. Prepare food presentation with runners and deliver orders. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Helping team members with any help needed to achieve outstanding service. Collected payment, balanced cash receipts and maintained accurate cash drawer.

Front End Lead and Cashier Sam’s Club | Palm Desert, CA June 2005 to August 2007 • Responsible for maintaining excellent customer service. • Cash register operations. • Money Control for all registers. • Schedules, customer and employee orders.

Education Food and Beverage- 360 learn 2 serve.com | Remote 2016 to 2016 

Hospitality and Tourism (Online course) Stratford University | Remote June 2015 to December 2015 

High school diploma or GED Rosamond High School | Rosemond, Ca 1982 to 1986