Angela Brady

18+ years of initiating and delivering sustained results and effective change across a wide range of industries including Project Accounts Manager, Texas/Florida All Lines Adjuster’s License, Commercial and Residential General Contracting/Construction and Restoration, Property Claims, Real Estate Sales, corporate digital marketing, and advertising technology. Major experience lies in strategizing and being a leader in my department to improvement in strategy, process, and profitability both as a leader and expert consultant.

Work Experience Property Claims Litigation Specialist Gale Force Roofing/Lifetime Quality Roofing-Tampa, FL January 2021 to Present • Participated in client meetings to gather information and provide updates on case progress • Assisted in the preparation of trial materials, including exhibits and witness statements • Collaborated with senior attorneys to develop litigation strategies based on legal precedents and statutes • Performed document review for privilege determination and relevance to the case • Attended court hearings, trials, mediations, arbitrations, and settlement conferences as a representative of the firm or client • Contributed to settlement negotiations by analyzing potential outcomes based on legal merits of the case • Reviewed contracts, agreements, and other legal documents related to ongoing litigation matters • Analyzed complex legal issues related to intellectual property disputes • Negotiated settlements with opposing counsel through mediation or alternative dispute resolution methods • Developed strong relationships with clients through regular communication regarding their cases • Served as liaison between clients and outside experts such as forensic accountants or medical professionals • Achieved favorable outcomes for clients through effective negotiation tactics and persuasive advocacy • Leveraged strong analytical skills to identify key issues in complex litigation matters • Investigated and evaluated insurance claims to determine coverage, liability, and settlement options • Negotiated settlements with claimants or their representatives within authorized limits • Collaborated with legal counsel on complex or litigated claims to develop strategies for resolution • Utilized computer software systems to document claim activities, update status reports, and generate correspondence • Provided exceptional customer service by promptly responding to inquiries from policyholders regarding their claims • Performed site inspections when necessary to assess property damage or verify accident details• Coordinated with field adjusters or external experts (e.g., engineers) for specialized assessments in property or casualty claims cases • Adhered to industry regulations, company policies, and ethical standards throughout the entire claims handling process • Prepared detailed reports outlining findings from investigations along with recommended actions • Identified and implemented process improvements to enhance efficiency and accuracy in claims handling • Led a team of XX project managers in the successful completion of multiple complex projects, ensuring adherence to timelines and budgets • Developed and implemented project management methodologies and best practices, resulting in improved efficiency and productivity across the organization • Oversaw all aspects of project planning including resource allocation, risk assessment, scheduling, budgeting, and quality control • Conducted comprehensive post-project evaluations to identify areas for improvement; implemented lessons learned into future projects for continuous process enhancement Project Account Manager/ Property Claims Estimator Servpro of Chesterfield Reconstruction-Richmond, VA October 2019 to January 2021 • Knowledge of Xactimate, Symbility software • Experienced to manage budgets and schedules • Possess exceptional organizational and planning skills • Ability to recognize and solve problems • Strong communication and negotiation skills Self-motivated, responsible, and accountable • Establish and maintain client relationships • Experience with Contractor-Connection assignments • Manage deadlines, progress, and quality on multiple projects simultaneously • Plan and organize residential and commercial reconstruction projects • Manage crews and subcontractors, provide project oversight from start to finish • Ensure regular, effective communication with clients, insurance adjusters, program monitors, subcontractors, job coordinators, and management • Manage, track and document projects to include budgets, schedules, work orders, change orders, revisions etc. • Update and maintain job files clearly and promptly Complete assigned projects on time and on budget • Provide estimates and obtain approvals • Invoice accurately and without delay General Contractor/Insurance Property Claims Adjuster Xteriors Contracting, LLC-Midlothian, VA May 2008 to November 2019 • Experience with the policy coverage and limits • Investigate and process insurance claims filed by policyholders. • Proficient in Xactimate and Symbility for Commercial/Residential Large Loss Claims • Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact insureds; Inspect and document damage, • Meet with insured clients or their representative, promptly and properly develop the file to provide accurate and timely investigation and loss analysis. • Maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim. • Recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act.• Effectively communicate with all internal and external customers, travel outside the territory to assist other offices with catastrophic events; and directly handle property claims. • Stay up to date with insurance contracts, investigative techniques, legal requirements, and regulations. • Maintain strong business relationships with internal and external customers. • Know and investigate current construction methods and costs; Proficient in writing estimates, use estimating software Xactimate, Symbility and Simsol, and complete a dwelling and/or commercial building valuation. • Understand client’s needs, on-site meetings, estimates, review plans, provide all tools and materials, hire & manage sub-contractors, apply for any necessary permits, adhere to building code, and manage approx. 8-10 crews. PREFERRED CONTRACTOR FOR SEVERAL INSURANCE COMPANIES ON THE EAST COAST. Licensed Realtor and Director of Marketing and Recruiting Better Homes and Gardens Real Estate-Midlothian, VA December 2016 to October 2019 • Assist in growing the Better Homes and Gardens Real Estate brand, managing the creation of digital and print marketing initiatives for the brokerage. • Providing marketing support to our real estate agents while also acting as a liaison between vendors and the agent. • Consult with agents/teams, developing custom marketing materials inline with the BHGRE brand to help grow their businesses. • Provide creative and strategic marketing recommendations. • Assist with developing and implementing improved and standardized agent marketing policies and processes. • Develop and monitor the success of event/property email and print campaigns, reporting results on a bi-weekly schedule; be able to recognize and evolve with trends and results. • Support the leadership team by relaying real estate market trends, forecasts, account analyses, and new product information. • Monitor marketing budgets by comparing and analyzing actual results from advertising/marketing projects with marketing/advertising plans and forecasts. • Manage social media accounts (Facebook, Linkedin, Instagram, Yelp, Google+, etc.), utilizing Facebook Pixel, Google Analytics, etc. to gather data and results. • Coordinating office events/calendar, including ordering promotional items and publicizing through PR and advertising • Proficient in Google Business Suite, social media, WordPress, Canva, Adobe Creative Suite, and other online marketing platforms. • Own and create visual designs and assets for marketing campaigns, landing pages, and other marketing initiatives, that are effective and keep with the brand • Design and produce print materials, digital media assets, trade show exhibits, custom graphics, and signage • Own, create and edit animated and video assets for marketing campaigns across the web, mobile and social • Work closely with marketing and production teams to rapidly conceive, deliver, launch and optimize campaigns and assets (static, animated, video, landing pages). • Analyze and understand current trends in the graphic design industry on a global level, and providing design solutions that are relevant to these trends and impact marketing demand generation programs TALENT ATTRACTION RESPONSIBILITIES • Identify existing real estate agents that would be a good fit for the company. • Recruit experienced agents who align with the company’s value standards and team culture • Create follow-up plans and ensure consistent communication. • On-board new agents: train on internal systems, procedures, and platforms • Be the point of contact and mentor for newly recruited agents for the first 90 days of their joining the company.

Certifications and Licenses Texas/Florida All Lines Adjuster License Present Virginia Real Estate License Present Additional Information Property Adjusting Skills • Teamwork Oriented • Advanced clerical knowledge • Customer service-oriented • Works well under pressure • Proficient in Microsoft Office and • Self-motivated and detailed • Adobe Creative Suite