Andrew Loper

I am a dedicated professional with extensive experience in customer service and client relationship management. My background as a Remote Talent Enablement Associate and Operations Manager at Free Agency has equipped me with the skills to manage high volumes of customer interactions while maintaining an unwavering commitment to exceptional service. I excel in building trust and rapport with clients, ensuring their needs are not only met but exceeded. My strong communication abilities, combined with my detail-oriented approach, allow me to handle any challenges that arise with precision and care, always prioritizing customer satisfaction in every role I undertake.

Freelance Social Media Manager/Digital Strategist (June 2020 - Present) Plans posts, writes all copy, captions and user engagement scripts for clients across the country from self storage companies to touring bands. The service includes weekly meetings, the creation of a Google workstation to host all relevant materials, and the regular creation of guides and resources to help clients stay abreast of relevant social media updates. Service also includes content creation, processing, and posting, as well as social media advertising assistance.

-  Remote Talent Enablement Associate - Project Management at Free Agency (Jan 2022 - Nov 2023) Worked under a talent agent to manage the job searches for a roster of high level tech talent (~25 clients at a time). Liaised with clients, manages a high volume of sensitive email communication, worked across multiple CRM’s in both back end and front end capacities, coordinated efforts across multiple departments, while creating consistent and accurate reporting for the agent.

-  Operations Manager at NoSpace Productions (Feb 2019 - Aug 2021) Handled customer outreach and support, data entry and management, facilitated client on-boarding, coordinated communication between relevant team members, consulted on event and music marketing, engaged with artists and their teams with goal-mapping exercises targeted at activating their bases.

-  Administrative/Legal Assistant at the Law Office of Michael P. Forbes, PC (Sept 2017 - Aug 2021) Worked in-office and remotely doing filing, billing, customer service, translation assistance, tech assistance, and case file organization/preparation. Forbes Law is a boutique law firm that specializes in debt collection abuse, foreclosure defense, credit reporting errors and National Collegiate Trust suits. Translation assistance is defined as providing translation services in meetings and over the phone for clients in the Latino Community with Spanish language needs.

-  Undergraduate Research Consultant for the Comcast Corporation (August 2017 - July 2018) Worked remotely doing independent research through Temple University under Dr. Donald Wargo, Head of the Center for Regional Economics at Temple University, College of Liberal Arts. The research focused on the relationship between wages and productivity and was presented as an educational pamphlet to the Comcast Corp. Human Resources team.

-  Education Policy Research Assistant at Temple University in partnership with the Philadelphia Mayor's Office. (May 2017-October 2017) Worked, doing research under Dr. Donald Wargo, aiming to gather relevant information to create an educational pamphlet in order to effectively advocate for universal Pre-K availability to all Philadelphian families in need.

-  Temple University: B.A. in Economics with Minors in Anthropology and Spanish

-  Brand Management Certificate from SC Johnson School of Business at Cornell University