Anaias Gonzalez
Tourism / Travel / Hospitality
Services offered
I’m an experienced Event Manager with over 15 years in the hospitality industry, including more than five years working as Field Staff for Access and other Destination Management Companies (DMCs). I hold a Bachelor of Science in Hospitality, Sales, Meeting & Event Management from Johnson & Wales University. My background includes working in Miami’s hotels and resorts, tour guide services, social media, event coordination, and onboard marketing.
I’m passionate about creating meaningful experiences and take pride in my ability to stay resourceful, adaptable, and client-focused. I was honored to receive the TOP Customer Service Award at Access DMC across all territories, a testament to my dedication to exceptional service.
In my free time, I love making memories with family and friends. I’d love the opportunity to bring my expertise and enthusiasm to your next program, ensuring a seamless and inspiring event!
Experience
Access DMC
Southeast Events Manager (05/2022 – Present)
Lead Event Coordinator (IC) (02/2017 – 12/2022)
• Planned and executed high-profile corporate and VIP events, managing logistics, transportation, entertainment, venues, and staffing.
• Led vendor negotiations, budgeting, and on-site execution for over 53+ programs, including 22 in 2023, 31 in 2024, and 13+ in Q1 2025.
• Collaborated with leadership to develop customized experiences and integrate sustainable event practices, reducing waste and sourcing eco-conscious vendors.
• Awarded Top Customer Service across all Access territories and mentored new Event Associates and Managers through the ACCESS AMIGOS program.
• Served as the primary liaison for high-end accounts, ensuring exceptional client satisfaction and retention.
• Created detailed program briefs and statements of work for corporate conferences, incentive programs, and social events with 100–1,000+ attendees.
• Designed compelling event visuals using Publisher and Canva, revamping proposals and curating mood boards.
Hello! Florida | Access Destination Services
Lead Event Coordinator (IC) (02/2017 – 12/2022)
• Provided multilingual destination and hospitality assistance, specializing in customer service and event coordination across Miami-Dade and Broward counties.
• Successfully managed transportation for the Miami International Boat Show for three years, advancing to Commander Coordinator and leading 55+ staff across Key Biscayne.
• Delivered on-site event support for major corporate and incentive programs throughout Florida.
Onboard Media (an LVMH Company)
Operations Sales Coordinator (06/2014 - 01/2017)
• Acted as the primary liaison between clients, sales, publishing, and recruitment teams, ensuring seamless communication.
• Proofread and managed over 600 offers from 400+ clients for the Alaska & Caribbean coupon book, ensuring accuracy and consistency.
• Oversaw inventory management and distribution for 30+ ships, coordinating logistics across two warehouses.
• Assisted with planning and execution of annual conferences and specialty training programs.
Additional Experience
• Eden Roc Nobu Resort & Spa | Fontainebleau Resort & Spa | Florida Skin Center
Various roles in reservations, billing, and guest services, developing a strong foundation in hospitality operations and customer service.
Education
Johnson & Wales University
Bachelor of Science in Travel, Tourism & Hospitality Management (08/2006 – 11/2008)
Concentration: Sales, Meeting & Event Management (03/2012 – 11/2014)
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