Amy Hoffman

Detail-oriented professional with 21 years of experience and a proven knowledge of customer communications, workflow planning, and scheduling. Seeking a position where I may leverage my skills to contribute to organizational success while growing my career.

IQVIA, Frederick, MD, Data Analytics Analyst 1, June 2020 - Present - Working remotely

• Work collaboratively within project team to ensure documents are aligned with customer requirements
• Digitize study trial documents to client's specifications, revise documents to most updated version ensuring proper coding for electronic viewing
• Attend weekly team meetings
• Provide support and assistance to project managers related to assigned projects
• Quality assurance review of documents
• Updating project sheets
• Advanced content/data entry
• System user access control
• Manage project activity in task management
• Maintain project documentation
• Follow IQVIA’s standard operating procedures and policies
• Participates in stretch assignments
• Perform audits
• Prepare submission packages

Colonial Sash and Door, Frederick, MD, Client Relations Specialist, August 2018 - June 2020

• Accurately enter data into computer system for construction deliveries ranging in size and complexity
• Manage multiple accounts ensuring product fulfillment, accuracy in billing, and facilitation of prompt payment
• Coordinate installation of products and a variety of services
• Manage multiple installation schedules and coordinate with installers
• Create excel sheets for distribution among team members
• Provide support for team members and sales personnel
• Build and maintain relationships with customers and manage accounts
• Resolved conflicts with accounts

Church of the Brethren Learning Center, Frederick, MD, Assistant Teacher, November 2013 - July 2018

• Gave one-on-one attention to children while maintaining overall focus on the entire group.
• Supported 2 classroom teachers in implementing a developmentally-appropriate curriculum for a group of 16 students.
• Worked collaboratively to create long range, standards based plans to meet students' individual needs.
• Assisted in planning and executing PR events to increase student enrollment

Veterinary Orthopedic Sports Medicine, Ellicott City, MD Registered Veterinary Technician

April 2005 - September 2006

• Triaged patients upon arrival into hospital while interviewing pet owners regarding their pet's current ailment, performed various laboratory tests, and diagnostic imaging
• Prepared patients for surgery with catheter placement and intubation while monitoring anesthesia
• Post operative care and recovery, including administration of medication via intravenous, oral, or muscular routes
• Assisted during major and minor surgical procedures
• Worked as part of a team collaborating with co-workers and doctors for the best patient care
• Maintained proper functioning order of various surgical equipment
• Practiced proper wound care management and bandage care

Animals Medical Center of Glenwood, Glenwood, MD Registered Veterinary Technician, 2002 - 2005

• Client education for best at home care of their pets post operatively
• Maintained laboratory and diagnostic equipment
• Supported proper inventory of necessary hospital supplies and food
• Assisted in surgery while monitoring anesthesia
• Maintained cleanliness of hospital
• Ensured hospitalized patients were properly cared for
• Facilitated proper record keeping of controlled drugs and patient records

Huffard Animal Hospital, Pasadena, MD, Registered Veterinary Technician, 2000 - 2002

• Assisted during surgeries, both minor and complex
• Maintained cleanliness of surgery suite and surgical instruments to ensure proper functioning
• Catheter placement and blood draws for diagnostic testing in house and out
• Educated clients with pet behavior concerns
• Performed pet dentistries and tooth extractions
• Ensured timely flow of patients while assisting staff during appointments ● Changed bandage material on hospitalized patients

Frederick Community College Frederick, MD - Early Childhood Education Certificate (May 2016)

Community Colleges of Baltimore County Baltimore, MD - Veterinary Technology Veterinary Medicine AAS (May 1999)