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AMBER HILL

AMBER HILL

Customer Service Supervisor | Team Leadership

Customer Service / Support

Ohio, Township of Ohio, Bureau

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About AMBER HILL:

With 19 years of customer service experience, I have a proven track record of leading teams to exceed expectations. My expertise includes onboarding and training employees, optimizing processes to improve efficiency, and enhancing customer satisfaction. I'm passionate about empowering teams, driving results, and creating positive customer experiences. I'm currently seeking a Customer Service Supervisor role where I can leverage my skills to contribute to organizational success.

Experience

I have 19 years of experience in customer service and team leadership. I’ve supervised support teams, trained new hires, improved workflows, and handled high‑volume email, chat, and customer inquiries. I’m skilled in CRM systems, communication, and helping teams work more efficiently while delivering a great customer experience.

Education

Diploma in Audio/Video Production from Muskingum University, with a strong foundation in communication from Crooksville High School

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