Amanda Hoksbergen

Accomplished Grooming Salon Leader with a proven record of accomplishment at Petco Animal Supplies Inc., enhancing customer acquisition through strategic partnerships and advanced grooming knowledge. Expert in salon maintenance and grooming tools upkeep, exceling in conflict resolution and team mentorship, significantly boosting operational efficiency and staff performance. Enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities homed in fast-paced environments. Accomplished in exceeding sales and service objectives. Enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments.

Grooming Salon Leader | Petco Animal Supply Inc.| Mansfield, Tx 2019-Current 

• Continually expanded professional knowledge base through ongoing education in animal care trends, techniques, products, attending trade shows/conferences when possible.
• Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
• Improved team efficiency by implementing streamlined scheduling processes and optimizing appointment bookings.
• Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
• Developed relationships with local veterinarians to establish referral networks that increased new customer acquisition rates.        

Salon Manager | PetSmart | Fort Worth, Tx 2014-2017

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail         

Education

Heritage Home School Academy | 2006-2010

High School Diploma