Amanda Bridgens

I have spent more than a decade working in healthcare IT, systems analysis, and customer success operations, supporting large, complex environments where data quality and clear decision‑making are essential. My work has consistently centered on understanding how systems behave, analyzing large and often inconsistent datasets, and turning that information into something teams can act upon. I have investigated system logs, workflow events, ticket trends, and operational dashboards to uncover root causes, validate hypotheses, and guide long‑term improvements.

Across roles, I have supported application and system lifecycles by coordinating enhancements, documenting decisions, clarifying ownership, and helping teams navigate ambiguity without taking on the technical execution myself. I’ve acted as a product owner and an escalation point, managed both onshore and offshore teams, and partnered closely with IT, operations, finance, and business stakeholders. One of my most impactful projects was reducing billing errors from 40,000 to under 500 a month for a million‑member population through a combination of automation, defect remediation, and redesigned reporting.

ServiceNow has been a core part of my work, from incident management and workflow tracking to data validation and dashboard creation. I have built KPI frameworks, created monitoring routines, and developed documentation that improved visibility, accountability, and performance across teams. Throughout my career, I have been the person who brings structure to unclear situations, translates technical issues into clear language, and helps organizations make better, more informed decisions.

I completed my bachelor’s degree in business administration, which gave me a strong grounding in organizational operations, process analysis, and data‑driven decision‑making. That education has shaped how I approach system behavior, workflow evaluation, and cross‑functional communication, and has supported my ability to work effectively in complex healthcare and technology environments.

I have strengthened that foundation with several professional certifications, including Six Sigma Yellow Belt, ITIL, the Six 6.0 Certificate, and my Certified Scrum Product Owner credential. Each of these has deepened my understanding of process improvement, service management, Agile product ownership, and operational quality. Together, they have reinforced the way I analyze problems, design improvements, and support reliable, well‑governed systems.