Amanda Allen

Dynamic professional with 17+ years of customer service and entry-level healthcare coordination experience. Demonstrated expertise in remote patient care, scheduling, and EMR management gained at Teladoc Health. Proficient in responsive communication and cross-functional collaboration to deliver exceptional patient experiences. Adept at navigating digital systems, ensuring quality service, and supporting seamless care delivery.

Responded promptly to member inquiries via phone, ensuring exceptional patient care and satisfaction
Collaborated cross-functionally to troubleshoot medical devices and resolve patient concerns efficiently
Educated members on Chronic Condition Management and provider offerings to support patient engagement
Scheduled visits and coaching sessions, coordinating care and supporting seamless onboarding
Registered member accounts, enrolled members for care, and maintained accurate documentation in digital systems
Escalated unresolved member concerns, ensuring timely resolution and positive patient experience
Met monthly adherence goals and maintained service level agreements (SLA) to support team objectives
Utilized platforms such as Teams, VPN, Salesforce, and Galaxy for daily administrative and care coordination tasks
Reviewed and updated medical histories, ensuring accuracy and compliance with HIPAA standards
Delivered mandatory scripting for member consent and understanding of care terms and conditions
Collected and updated provider information to support care delivery and patient access

Medical Billing & Coding HIT (Certificate) DeVry University-Illinois-Remote
November 2024 to December 2025